Maria Alejandra Gualdron Triana
Spearwood,WA
Summary
I am a 27-year-old, woman from Colombia. In the beginning of February 2019, I travelled to Australia to start my experience as a student of English, I have had working experiences in Customer Service Representative Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Call Center Representative
ATENTO! Consulting Services
02.2017 - 09.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service
Colombia Movil Tigo
03.2013 - 05.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Profesional - Accounting
Politecnico Gran Colombiano
Bogota,Colombia07.2021
Skills
- Customer Relations
- Account Management
- Retail Sales Customer Service
- Promotional Support
- Call Center Operations
- Call Triaging
- Staff Training
Timeline
Call Center Representative
ATENTO! Consulting Services
02.2017 - 09.2018
Customer Service
Colombia Movil Tigo
03.2013 - 05.2016
Profesional - Accounting
Politecnico Gran Colombiano
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