Maria Clarisse Ann Baratas
Adelaide,SA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
Conduent
12.2019 - 09.2023
- Asked customers questions to determine, verify and solve common problems.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Secretary/Bookeeper
Mapecon
04.2019 - 10.2019
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Bachelor of Science - Financial Management
University of Bohol
Bohol, Philippines03.2019
Skills
- Client Advocacy
- De-Escalation Techniques
- Call Documentation
- Regulatory Compliance
- Promotional Support
- Customer Service
Timeline
Customer Experience Associate
Conduent
12.2019 - 09.2023
Secretary/Bookeeper
Mapecon
04.2019 - 10.2019
Bachelor of Science - Financial Management
University of Bohol
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