Maria Concepcion Bermudez

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Delivered orders to customers to drive full satisfaction.
• Operated delivery vehicles safely and efficiently.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Used POS system to accurately enter orders and process payments.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Promoted additional items with beverages, increasing store sales.

• Managed multiple tasks in high-volume environment.
• Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
• Processed sales transactions using POS system.
• Adhered to all safety and sanitation standards while preparing and delivering food.
• Provided information regarding promotions and menu items.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Helped train new staff on company policies, procedures and standards, boosting productivity.

• To professionally market Citibank Visa, Mastercard and other credit card related products with target sales goals, adhering strong sense of integrity and customer service thru telemarketing outbound and inbound operations.

• Offered knowledgeable insight into available products and services to help consumers make informed decisions.
• Cross-sold and upsold products to customers.
• Called on existing accounts to drive sales through proactive contact strategies.
• Generated sales leads through outbound calls.
• Worked to meet or exceed special targets for credit card applications and specific product promotions.

• Handled confidential information in professional manner.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Developed and implemented office policies and procedures to facilitate smooth workflow.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Filed paperwork and organized computer-based information.
• Updated and maintained confidential databases and records.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Screened personal and business calls and directed to appropriate party.

• Received, handled, processed and transmitted messages to subscriber with speed and accuracy thru inbound calls.

• Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Completed milkshakes and ice cream desserts for customers.
• Brewed coffee and tea and changed out drink station syrups.
• Documented customer orders and conveyed special requests to kitchen staff.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Prepared products following restaurant, health, and safety standards and procedures.