Maria Corsina Ordono
Clyde
Summary
Adept at maintaining data confidentiality and enhancing customer loyalty, I excelled in roles at Topdata and Odesk, showcasing fast typing skills and a continuous learning attitude. My efforts led to improved data accuracy and customer satisfaction, demonstrating both hard and soft skills critical for high-stakes environments.
Overview
9
9
years of professional experience
Work History
Data Entry Administrator
Topdata
02.2015 - 03.2017
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Customer Service Representative
Odesk
01.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
03.2012 - 05.2013
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Store Team Member
SM Clark
02.2008 - 01.2009
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
Certificate IV - Ageing Support
Bendigo Livous Training Institute
Melbourne, VIC05-2018
Associate of Science - Nursing
Holy Angel University
Philippines01-2008
Skills
- Fast typing speed
- Accuracy and attention to detail
- Continuous learning attitude
- Research and data collection
- Quality control measures
- Database maintenance
- Data entry
Timeline
Data Entry Administrator
Topdata
02.2015 - 03.2017
Customer Service Representative
Odesk
01.2014 - 01.2016
Virtual Assistant
03.2012 - 05.2013
Store Team Member
SM Clark
02.2008 - 01.2009
Certificate IV - Ageing Support
Bendigo Livous Training Institute
Associate of Science - Nursing
Holy Angel University
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