Summary
Overview
Work History
Education
Skills
Timeline
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Maria Cristina Abella

Sydney,NSW

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position and is ready to help the team achieve company goals.

Overview

12
12
years of professional experience

Work History

Segment Producer

GMA Network, INC
09.2005 - 12.2009
  • Responsible for conceptualizing, filming, interviewing, writing scripts and spiels, and video editing for television programs for the News and Public Affairs Department.
  • Managed the pre-production to post production of stories aired on a daily or weekly basis.
  • Produced life-changing dramatized testimonies and inspiring humanitarian stories in a timely and cost-efficient manner.
  • Collaborated with hosts and other producers to develop cohesive, informative, and entertaining content for each episode.
  • Managed tight deadlines to ensure timely delivery of polished segments without sacrificing quality or accuracy.
  • Increased audience retention rates through thoughtful story selection that catered specifically to target viewership interests.
  • Evaluated audience feedback data to make informed decisions about future segment development plans based on viewer preferences.
  • Boosted ratings for the show by consistently delivering high-quality, compelling segments that resonated with audiences.
  • Assisted with live broadcast coverage during special events, ensuring smooth execution and seamless transitions between segments.

Researcher

GMA Network. INC
01.2004 - 09.2005
  • Gathered and organized information for research purposes.
  • Collaborated with producers and hosts to conduct comprehensive studies and generate valuable insights.
  • Performed research into study topics to increase knowledge and to provide valuable contributions.
  • Created and developed ideas for TV programs.
  • Fact checked and wrote briefs for on screen presenters.
  • Conducted in-depth research on various topics.
  • Scouted for potential guests and case studies, locations, and props.
  • Assisted producers in script development.
  • Developed data collection strategies and monitored data quality for optimal research results.


Citiphone Officer

Citibank, NA
08.1999 - 12.2003
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Interacted with clients from the Philippines, Guam, and Australia to address their concerns. answer their questions, and assist them with their needs regarding their credit card and bank accounts.
  • Maintained client accounts and record account information.
  • Oversee a team of customer service representatives and ensure they meet the company's standard.
  • Upgraded and cancelled customer accounts by customer request.
  • Ensured customer satisfaction.

Customer Care Assistant

Smart Communications, INC
08.1997 - 08.1999
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Streamlined the customer support process for better efficiency and reduced response times.
  • Conducted thorough research of customer inquiries, providing accurate information and solutions for their concerns.
  • Assisted subscribers with their inquiries, requests, and concerns regarding their mobile and landline accounts.
  • Utilized company resources efficiently, consistently meeting or exceeding performance targets.
  • Collaborated with team members to optimize customer care operations, resulting in higher quality service.
  • Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
  • Facilitated clear communication between customers and other departments to address complex issues effectively.
  • Assisted in training new hires on company policies and procedures, contributing to a successful onboarding process for team members.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Bachelor of Arts - Mass Communications

Miriam College
Manila, Philippines
04.1997

Skills

  • Brand Awareness
  • Teamwork and Collaboration
  • Effective Communication
  • Relationship Building
  • Production Operations
  • Work Planning and Prioritization
  • Purchase Orders
  • Product Knowledge
  • Client Relations
  • Deadline Management
  • Content Development
  • Creative Storytelling
  • Visual storytelling

Timeline

Segment Producer

GMA Network, INC
09.2005 - 12.2009

Researcher

GMA Network. INC
01.2004 - 09.2005

Citiphone Officer

Citibank, NA
08.1999 - 12.2003

Customer Care Assistant

Smart Communications, INC
08.1997 - 08.1999

Bachelor of Arts - Mass Communications

Miriam College

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Maria Cristina Abella