Maria Cristina Jenner
Berwick,Australia
Summary
Hi there, my name is Maria but most people me Tina! Thank you for taking the time to view my resume, I greatly appreciate it. I am a positive, and up-beat individual who is currently seeking for career opportunities to broaden my skillset and challenge my professional development. I am a team player and I enjoy helping my team and our customers greatly, and strive for a harmonious and enjoyable team environment.
Overview
3
3
years of professional experience
Work History
Receptionist Assistant
Capital Radiology
02.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Assistant at Rivers
Mosaic Brands Ptyl
01.2023 - 02.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress
The Hop
10.2021 - 04.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Managed functions such as wedding dinners, birthday parties, hens nights, bucks parties, and events as such.
Education
High School Diploma -
The American School of Bombay
Bombay, India05.2019
Skills
- Flexible and Adaptable
- Excellent Customer Service Skills
- Excellent Verbal and Written Communication
- Planning and Coordination
- MS Office
- Good Telephone Etiquette
- Upselling Strategies
- Time Management
Certificates
COVID-19 Infection Control Certificate - Valid
COVID-19 Vaccination Certificate - Valid
Availability
- Available on all days
References
Janine Drollett - Supervisor at Petbarn, 0469305439
Dean Wolf - Manager at Petbarn Fountain Gate, 0430504800
Emma MacKay - Supervisor at Capital Radiology, 0433914654
Additional Information
New Zealand Citizen
Fluent in German and English
Timeline
Receptionist Assistant
Capital Radiology
02.2024 - Current
Sales Assistant at Rivers
Mosaic Brands Ptyl
01.2023 - 02.2024
Waitress
The Hop
10.2021 - 04.2022
High School Diploma -
The American School of Bombay
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