Maria Cristina Luz da Conceicao
Burleigh Heads,QLD
Summary
My goal is to continue to experience a rewarding career within a government agency.
I enjoy creating effective business relationships with clients and colleagues, and pride myself on working hard and conquering new challenges to achieve my own personal potential. With 20 years’ experience in Government, I would like to offer my knowledge and expertise to contribute to the success of the organization and further develop my skills.
Overview
19
19
years of professional experience
Work History
Finance Support Officer
Department of Transport and Main Roads
Southport/Gold Coast, Australia
04.2013 - Current
- Examine and resolve questions and concerns with suppliers or business units via B2B Connect, emails, and phone calls.
- SAP transactions relating to Operational Procurement for TMR (creation, amendments, closures).
- Reconciliations for goods and invoice receipting (GR/IR), helping Accounts Payable with inconsistencies.
- Verify that requisitions comply with audit requirements.
- Utilize SAP daily to service numerous clients in procurement and eForms.
- Precise creation of purchase orders for TMR and other organizations.
- Validate and release purchase orders.
- Assist clients and customers regarding issues with purchase orders or purchase requisitions.
- Give urgent work top priority and manage my time well to fulfil strict Service Level Agreement (SLA).
- Provide over the phone, teams and in person training to TMR staff.
- Offer professional guidance and issue resolution for all agencies.
- Daily management of requests/ queries by assigning, forwarding, responding, archiving, and distributing within the team.
- Assembling meeting minutes and agenda.
- Update work instructions/procedures.
- Generating various daily reports – Daily requisitions, exceptions, missed release, bulk closures, network, project, cost centre and goods receipting.
- Create, amend, and maintain material masters for Roadtek.
- Daily update of operational statistics spreadsheet.
- Hold daily discussions to go over the responsibilities that each team member will have during the day.
- Offer recommendations, and support to my team colleagues to help resolve any issues that may arise.
Customer Support Officer
Queensland Shared Services
Robina/ Gold Coast, Australia
01.2010 - 03.2013
- Receiving, printing and compiling job applications in preparation for the interview panel.
- Upload job vacancies in the QPS Gazette.
- Respond to customer queries relating to the recruitment process and job applications.
- Preparation of correspondence, letters, memos for the QPS recruitment panel.
- Consult with the interview panel regarding job applications.
- Document management relating to the recruitment process.
- Processing of payroll for DCS utilizing Lattice payroll system.
- Daily data entry for QPS and DCS utilizing Aurion and Lattice payroll systems as well as excel spreadsheets.
- Preparation of correspondence
- Maintenance of highly confidential personal files for over 100o police officers, 300 fire-fighters and ambulance officer for the Southeast Queensland Region.
Finance Officer – Accounts Receivable/Recruitment Consultant
CAPS/Department of Education, Training and the Arts/Queensland Police
Robina/Gold Coast, Australia
02.2005 - 12.2009
- Process Third Party Contracts and General Debtor requests.
- Give DETA employees guidance on processing best practices.
- Respond to enquiries concerning invoices and charges.
- Timesheet entry – manual pays for school crossing workers.
- Position appointment changes for employees.
- Reporting – confidential salary reports.
- Assist customers with queries and concerns.
- Managing recruitment process including job applications and job advertising.
- Prepare appointment letters for new employees.
- Process request such as statement of service, legal requests, higher duties, staff entitlements and pay point progression on Aurion.
- Liaise with police officers of all levels regarding a number of matters including salary, files.
- Prepare reports for HR Manager.
- Information data base maintenance.
- Managing external and internal mail.
Education
DSITI Procurement Foundations -
Queensland Government
Gold Coast, QLD12-2018
PCP Level 1 Procurement Fundamentals -
Queensland Government
Gold Coast, QLD11-2016
Bachelor of International Relations, Politics & Asian Studies - International Relations
Griffith University
Gold Coast, QLD01.2015
Cert II and III in Business Administration -
TAFE
Gold Coast, QLD12-2004
Certificate IV in Community Services -
TAFE
Gold Coast, QLD12-2002
Skills
- Client Service
- Operational Support
- Database Administration
- Training and coaching
- Database Management
- Clerical Support
- Data Entry
- Spreadsheet Management
- Office Administration
- Spreadsheets
- Administrative Support
- Time Management
Attributes
- Exceptional customer service
- Excellent communication and organisational skills
- Reliable
- Highly committed and motivated
- Cooperative team player
- Well-developed listening and written skills
- Ability to work autonomously
- Provide leadership
- Professional presentation
- Excellent decision making skills
Languages
- Portuguese, Fluent
- English, Fluent
- Spanish, Basic
References
- Zoe Bryce, Senior Finance Officer – B2B Solutions, Finance and Procurement Branch, Transport and Main Roads, (07) 3338 4112
- Kelli Ross, Supervisor– Finance & Document Services – Operational Procurement, Queensland Shared Services - Robina, 0407 273 931
Timeline
Finance Support Officer
Department of Transport and Main Roads
04.2013 - Current
Customer Support Officer
Queensland Shared Services
01.2010 - 03.2013
Finance Officer – Accounts Receivable/Recruitment Consultant
CAPS/Department of Education, Training and the Arts/Queensland Police
02.2005 - 12.2009
DSITI Procurement Foundations -
Queensland Government
PCP Level 1 Procurement Fundamentals -
Queensland Government
Bachelor of International Relations, Politics & Asian Studies - International Relations
Griffith University
Cert II and III in Business Administration -
TAFE
Certificate IV in Community Services -
TAFE
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