Summary
Overview
Work History
Education
Skills
Languages
Education and Training
References
Languages
References
Timeline
Generic

Maria Del Carmen Landin Ledesma

Rooty Hill,NSW

Summary

  • Accountant with more than 5 years of experience in audit, accounting, administrative and financial activities. Experience in audit of financial statements, internal control and procedures mainly in automotive, manufacturing and food industry. Knowledge in companies under regulations like US GAAP, MX GAAP. Focused on building expertise in accounting and audit, seeking a challenging position, willing to travel and mobility.

Resourceful Help Desk Assistant known for high productivity and efficient task completion. Possess specialized skills in technical support, troubleshooting software issues, and managing ticketing systems. Excel in communication, problem-solving, and time management to ensure customer satisfaction and support team effectiveness.

Overview

12
12
years of professional experience

Work History

Help Desk Assistant

Oncu Lawyers
Chester Hill, NSW
01.2025 - Current
  • Assisted end-users with basic IT training such as how to use specific applications or features within the operating system environment.
  • Responded quickly to emergency service requests for outages outside normal business hours.
  • Assisted with installation of hardware, software, and peripherals such as printers and scanners.
  • Provided remote troubleshooting services and resolved technical issues.
  • Configured operating systems, installed applications, updated drivers, and performed other system maintenance tasks.
  • Answered incoming calls and emails from customers seeking technical assistance.
  • Supported customers with password resets and account customization.

Customer Service Manager

Megabites
Mt Druitt, NSW
01.2023 - 01.2024
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Developed and implemented strategies for providing excellent customer service experience.

Senior Audit Associate

PricewaterhouseCoopers, S. C.
Queretaro, Mexico
02.2016 - 03.2022
  • Analyzed complex accounting records to detect errors or irregularities.
  • Developed audit programs and test plans for financial, operational, compliance, and IT audits.
  • Conducted interviews with staff members to obtain an understanding of internal control systems.
  • Reviewed financial statements for accuracy and completeness in accordance with Generally Accepted Accounting Principles.
  • Monitored progress against established timelines for completion of audit activities.
  • Ensured all documentation is properly maintained according to company policies and procedures.
  • Communicated effectively with stakeholders at all levels throughout the audit process.
  • Provided timely feedback on issues identified through the course of the audit engagement.
  • Coordinated and organized resources to execute audit projects.
  • Identified discrepancies between actual results and expected results from the audit tests.
  • Prepared detailed reports on findings from the audit process for management review.

Accounting Assistant

Vega Villa y Asociados S. C.
Queretaro, Mexico
01.2015 - 12.2015
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Processed journal entries for accruals, amortization and other adjustments.
  • Prepared daily cash flow statements for management review.

Accounting Assistant

Monsalvo y Espinosa Contadores
Queretaro, Mexico
04.2013 - 12.2014
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.

Education

Certificate - Introduction To Cyber Security

TAFE NSW
NSW
01-2025

Certificate 4 - Accounting And Bookkeeping

Academies Australasia Institute Pty Limited
Sydney, NSW
11-2023

Bachelor of Public Accountant - Public Accountant

Universidad Autonoma De Queretaro
Queretaro,Mexico
12-2015

Skills

  • Internal Audits
  • Accounting Software
  • Creating Internal Controls
  • Risk Mitigation Strategies
  • Financial Statement Review
  • Internal Controls Development
  • Audit Planning
  • Financial Management
  • Account Reconciliation
  • Report Writing
  • Data Analytics
  • Process Auditing
  • Bookkeeping
  • Cybersecurity fundamentals
  • Customer service
  • Microsoft Excel
  • Technical troubleshooting
  • User training
  • Escalation handling
  • Customer education
  • Application guides
  • Microsoft windows and office
  • Time management abilities
  • Customer communication and empathy

Languages

5,4

Education and Training

other,other

References

References available upon request.

Languages

Turkish
Elementary

References

References available upon request.

Timeline

Help Desk Assistant

Oncu Lawyers
01.2025 - Current

Customer Service Manager

Megabites
01.2023 - 01.2024

Senior Audit Associate

PricewaterhouseCoopers, S. C.
02.2016 - 03.2022

Accounting Assistant

Vega Villa y Asociados S. C.
01.2015 - 12.2015

Accounting Assistant

Monsalvo y Espinosa Contadores
04.2013 - 12.2014

Certificate - Introduction To Cyber Security

TAFE NSW

Certificate 4 - Accounting And Bookkeeping

Academies Australasia Institute Pty Limited

Bachelor of Public Accountant - Public Accountant

Universidad Autonoma De Queretaro

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Maria Del Carmen Landin Ledesma