Maria Del Carmen Landin Ledesma
Rooty Hill,NSW
Summary
- Accountant with more than five years of experience in audit, accounting, administrative, and financial activities. Experience in the audit of financial statements, internal control, and procedures, mainly in the automotive, manufacturing, and food industries. Focused on building expertise in accounting and audit, seeking a challenging position, and willing to travel and relocate.
- Dedicated digital support volunteer with experience helping older adults build confidence using technology. Patient, clear communicator, passionate about digital inclusion, and creating supportive learning environments.
- Resourceful Help Desk Assistant, known for high productivity and efficient task completion. Possess specialized skills in technical support, troubleshooting software issues, and managing ticketing systems. Excellent communication, problem-solving, and time management are essential to ensure customer satisfaction and support team effectiveness.
Overview
12
12
years of professional experience
Work History
Tech Support Assistant
Youngster.Co
Rooty Hill , NSW
06.2025 - Current
- Provide one-on-one and group digital support tailored to seniors, assisting with smartphones, tablets, computers, and online platforms to build digital confidence.
- Offer clear, patient guidance on using essential tools such as email, social media, and internet safety, ensuring older individuals felt empowered and secure online.
- Assist with basic troubleshooting, including connectivity issues, navigating software, and setting up online accounts, using step-by-step methods suited to individual learning speeds.
- Foster a welcoming, inclusive environment, encouraging older participants to ask questions, share experiences, and learn at their own pace without pressure.
- Contribut to the continuous improvement of digital learning sessions by offering feedback, adapting content to meet older adults' needs, and suggesting new ideas to enhance engagement.
- Actively promote digital inclusion for seniors, supporting Youngster.Co’s mission to bridge the digital divide and increase access to technology for underserved age groups.
Help Desk Assistant
Oncu Lawyers
Chester Hill, NSW
01.2025 - Current
- Assisted end-users with basic IT training such as how to use specific applications or features within the operating system environment.
- Responded quickly to emergency service requests for outages outside normal business hours.
- Assisted with installation of hardware, software, and peripherals such as printers and scanners.
- Provided remote troubleshooting services and resolved technical issues.
- Configured operating systems, installed applications, updated drivers, and performed other system maintenance tasks.
- Answered incoming calls and emails from customers seeking technical assistance.
- Supported customers with password resets and account customization.
Customer Service Manager
Megabites
Mt Druitt, NSW
01.2023 - 01.2024
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Developed and implemented strategies for providing excellent customer service experience.
Senior Audit Associate
PricewaterhouseCoopers, S. C.
Queretaro, Mexico
02.2016 - 03.2022
- Analyzed complex accounting records to detect errors or irregularities.
- Developed audit programs and test plans for financial, operational, compliance, and IT audits.
- Conducted interviews with staff members to obtain an understanding of internal control systems.
- Reviewed financial statements for accuracy and completeness in accordance with Generally Accepted Accounting Principles.
- Monitored progress against established timelines for completion of audit activities.
- Ensured all documentation is properly maintained according to company policies and procedures.
- Communicated effectively with stakeholders at all levels throughout the audit process.
- Provided timely feedback on issues identified through the course of the audit engagement.
- Coordinated and organized resources to execute audit projects.
- Identified discrepancies between actual results and expected results from the audit tests.
- Prepared detailed reports on findings from the audit process for management review.
Accounting Assistant
Vega Villa y Asociados S. C.
Queretaro, Mexico
01.2015 - 12.2015
- Assisted in the preparation of monthly financial statements and reports.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Reconciled bank accounts on a regular basis.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Processed journal entries for accruals, amortization and other adjustments.
- Prepared daily cash flow statements for management review.
Accounting Assistant
Monsalvo y Espinosa Contadores
Queretaro, Mexico
04.2013 - 12.2014
- Assisted in the preparation of monthly financial statements and reports.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Reconciled bank accounts on a regular basis.
Education
Certificate - Introduction To Cyber Security
TAFE NSW
NSW01-2025
Certificate 4 - Accounting And Bookkeeping
Academies Australasia Institute Pty Limited
Sydney, NSW11-2023
Bachelor of Public Accountant - Public Accountant
Universidad Autonoma De Queretaro
Queretaro,Mexico12-2015
Skills
- Communication skills
- Time management abilities
- Customer communication and empathy
- Adaptability to Learning Styles
- Active Listening
- One-on-One Mentoring
- Internal Audits
- Accounting Software
- Creating Internal Controls
- Financial Statement Review
- Internal Controls Development
- Audit Planning
- Financial Management
- Account Reconciliation
- Report Writing
- Data Analytics
- Process Auditing
- Bookkeeping
- Cybersecurity fundamentals
- Customer service
- Microsoft Excel
- Technical troubleshooting
Languages
Spanish
Native/ Bilingual
English
Full Professional
Turkish
Elementary
References
References available upon request.
Timeline
Tech Support Assistant
Youngster.Co
06.2025 - Current
Help Desk Assistant
Oncu Lawyers
01.2025 - Current
Customer Service Manager
Megabites
01.2023 - 01.2024
Senior Audit Associate
PricewaterhouseCoopers, S. C.
02.2016 - 03.2022
Accounting Assistant
Vega Villa y Asociados S. C.
01.2015 - 12.2015
Accounting Assistant
Monsalvo y Espinosa Contadores
04.2013 - 12.2014
Certificate - Introduction To Cyber Security
TAFE NSW
Certificate 4 - Accounting And Bookkeeping
Academies Australasia Institute Pty Limited
Bachelor of Public Accountant - Public Accountant
Universidad Autonoma De Queretaro
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