Fredy Molano
Summary
Talented Customer Service professional offering over 10 years of experience in Hospitality roles. Self-motivated and hardworking with exceptional communication and problem solving skills.
Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Guzman Y Gomez
07.2023 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed restaurant staff, maintaining exceptional customer service and quality standards.
Shift Leader
Guzman Y Gomez - Bakewell
09.2017 - 07.2023
- Assigned daily tasks to employees and monitored activity and task completion.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured a safe working environment by following all safety procedures, policies and regulations.
Lead Customer Service Agent
Copa Airlines
08.2008 - 08.2013
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Provided elevated customer experience to generate loyal clientèle.
Travel Agent
AVIATUR Principal
04.2003 - 07.2008
- Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Education
Diploma - Business Administration
Kent Institute Australia
Sydney, NSW2017
Bachelor of Administrative Studies - Airlines And Travel Agency Administration
UNITEC, University Corporation
2008
Skills
- Customer service
- Shift management
- Food safety compliance
- Restaurant operations
- Training and mentoring
- Inventory control
- Performance improvement
- Scheduling and labor control
- Staff training and development
Timeline
Assistant Manager
Guzman Y Gomez
07.2023 - Current
Shift Leader
Guzman Y Gomez - Bakewell
09.2017 - 07.2023
Lead Customer Service Agent
Copa Airlines
08.2008 - 08.2013
Travel Agent
AVIATUR Principal
04.2003 - 07.2008
Diploma - Business Administration
Kent Institute Australia
Bachelor of Administrative Studies - Airlines And Travel Agency Administration
UNITEC, University Corporation
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