Maria Edna Angela Avila
Braybrook,VIC
Summary
Experienced professional with over 10 years in customer service within call center environments, adept at handling diverse client needs and resolving issues efficiently. Proven track record as an administrative assistant in property management, managing office operations and supporting property managers. Skilled receptionist with experience in an English school, assisting with admissions processes and ensuring smooth front-desk operations. Currently excelling as a Customer Service Coordinator at an equipment hire company, demonstrating strong organizational skills and a customer-focused approach to service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Coates
04.2023 - Current
- My role as a hire controller involved overseeing equipment rentals and assisting the hub manager with essential tasks in an equipment hire company
- Responsibilities included coordinating equipment bookings, managing customer inquiries, ensuring timely deliveries and collections, maintaining inventory records, and supporting the hub manager in day-to-day operations to optimize efficiency and customer satisfaction
Administration Coordinator
Property Management Company
10.2019 - Current
- Oversee the administrative functions in the property management company including, but not limited to, office management, billing and collections, reviewing legal compliances, management of residents' as well as owner’s online portal, maintenance and other admin roles
- Return emails (inquiries, schedule showings, maintenance schedule, etc), chat and calls to make sure we are responsive to all existing and potential clients
- Provide various levels of customer service to existing clients and potential ones
- Assist the Property Manager in preparing lease documents, in reaching out to landlords for rental verifications/background checks
- Reach out to owners for maintenance approval, invoices, etc
Administration Coordinator
Property Management Company
10.2019 - Current
- Company Overview: Davao
- Oversee the administrative functions in the property management company including, but not limited to, office management, billing, and collections, reviewing legal compliances, management of residents as well as owner's online portal, maintenance, and other admin roles
- Return emails (inquiries, schedule showings, maintenance schedule, etc), chat, and calls to make sure we are responsive to all existing and potential clients
- Provide various levels of customer service to existing clients and potential ones
- Assist the Property Manager in preparing lease documents, and in reaching out to landlords for rental verifications/background checks
- Reach out to owners for maintenance approval, invoices, etc
- Davao
Receptionist
Universal English
02.2023 - 04.2023
- I played a pivotal role as a receptionist and administrator in facilitating student enrollment processes
- Responsibilities included greeting and assisting prospective students and guests, managing inquiries via phone and email, scheduling appointments, maintaining enrollment records, and providing administrative support to ensure smooth enrollment procedures
Online English Teacher
CC Class
01.2018 - 07.2019
- Plan, prepare and deliver lessons to a range of classes and age groups
- Undertake administrative tasks, such as keeping student registers and attendance records
Sales Representative
Australian Super Finder
05.2017 - 01.2018
- Answer calls, return emails, and similar tasks
- Provide various levels of customer service
- Assist the financial adviser in closing sales
- Type documents, mail letters, and take notes
- Find and engage potential customers
Customer Service and Sales Consultant
IBEX Global Solutions
02.2016 - 05.2017
- Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
- Make sure to go above and beyond sales targets while maintaining quality customer satisfaction
- Working not only as customer service specialist but at the same time has knowledge with basic trouble shooting steps to resolve customer issues, that way it will be a one call resolution
Associate Trainer
VXI Global Solutions
09.2015 - 02.2016
- Identify training needs by evaluating strengths and weaknesses
- Build annual training program and prepare teaching plans
- Direct structured learning experiences and monitor their quality results
- Deliver training courses
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
Subject Matter Expert/POC
VXI Global Solutions
02.2013 - 09.2015
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Develops strategies to promote team member adherence to company regulations and performance goals
- Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
Education
Secondary School Certificate -
Alternative Learning System
01.2010
Skills
- Multitasking
- Communication Skills
- Proactive Attitude
- Problem Solving
- Time Management
- Microsoft Products
- Team Work
- Computer Literacy
- Thoroughness
- Willingness to Learn
- Resilience
- Customer Service
- Microsoft Office
- Phone Etiquette
- Data Entry
- Learning Aptitude
- Hire Controller
- Equipment Hire
Certification
- Construction Induction White Card, 03/2024, Current
- Damstra Access Card, 05/2024, Current
- Access and Inducted to the west gate tunnel project, https://damstra.com.au/microsite.aspx
- Tefl Certificate, Bridge Education Group, 02/2019, Current
Languages
English
Filipino
Timeline
Customer Service Coordinator
Coates
04.2023 - Current
Receptionist
Universal English
02.2023 - 04.2023
Administration Coordinator
Property Management Company
10.2019 - Current
Administration Coordinator
Property Management Company
10.2019 - Current
Online English Teacher
CC Class
01.2018 - 07.2019
Sales Representative
Australian Super Finder
05.2017 - 01.2018
Customer Service and Sales Consultant
IBEX Global Solutions
02.2016 - 05.2017
Associate Trainer
VXI Global Solutions
09.2015 - 02.2016
Subject Matter Expert/POC
VXI Global Solutions
02.2013 - 09.2015
Secondary School Certificate -
Alternative Learning System
- Construction Induction White Card, 03/2024, Current
- Damstra Access Card, 05/2024, Current
- Access and Inducted to the west gate tunnel project, https://damstra.com.au/microsite.aspx
- Tefl Certificate, Bridge Education Group, 02/2019, Current
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