Maria Eduarda Barth
Sydney/Frenchs Forest,NSW
Summary
Driven professional with a proven track record at I Love Pizza, enhancing customer satisfaction and mentoring teams for peak performance. Skilled in complaint resolution and analytical thinking, adept at improving service quality and operational efficiency. Demonstrates exceptional teamwork and attention to detail, ensuring safety and client support excellence.
Make replacements with suppliers.
Check whether the goods are correct and suitable for consumption.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
I Love Pizza
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Veterinary Assistant
Águia Veterinária
Porto Alegre/RS-Brazil
04.2017 - 08.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided customer support to clients, answering questions and addressing concerns.
Veterinary Receptionist
Bicho Mania Veterinary Clinic
Porto Alegre/RS-Brazil
03.2015 - 01.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Assistant
Suchy E Giozza Lawyers and Associates
Porto Alegre/RS-Brazil
02.2014 - 10.2014
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Education
Doctor Of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)
Uniritter
RS-BrazilSkills
- Complaint resolution
- Teamwork and Collaboration
- Attention to Detail
- Analytical Thinking
- Quality Improvement
- Client Service
- Safety processes and procedures
- Client Support
Certification
-Junior Achievement entrepreneurial program, FIERGS-SENAI transversal skills course in information and communication technology.
-Certificate IV in Health Administration
-Eyelash extensionist.
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Manager
I Love Pizza
10.2019 - Current
Veterinary Assistant
Águia Veterinária
04.2017 - 08.2019
Veterinary Receptionist
Bicho Mania Veterinary Clinic
03.2015 - 01.2017
Administrative Assistant
Suchy E Giozza Lawyers and Associates
02.2014 - 10.2014
Doctor Of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)
Uniritter