Fernanda Salcedo
Summary
Marketing and Communication professional with experience in brand positioning and stakeholder participation. Proficient in creative tools, including Adobe Suite, with a track record of strategy and campaign execution. Experience in customer relationship management and administrative processes supported by a strong academic foundation in Social Communication and Project Management. A continuous learner, I seamlessly combine technical knowledge with effective communication to achieve marketing goals.
Overview
3
3
years of professional experience
Work History
Marketing and Administration Assistant
Limpia Cleaning Pty
09.2022 - Current
- Increased brand visibility and boosted sales performance by developing and distributing marketing materials across various platforms.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Managed website content updates, keeping information fresh and relevant for users.
- Researched and evaluated potential new markets and products.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Customer Service Officer
Meadowbank Estate Events
02.2022 - 08.2022
- Assisted call-in customers with questions and orders.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new personnel regarding company operations, policies and services.
- Coordinated schedules and timelines for events.
Education
Advanced Diploma - Project Management
Greenwich Business College
Melbourne01-2023
Certificate IV - Marketing And Communication
Greenwich Business College
Melbourne, VIC01-2019
Bachelor of Communications - Social Communication - Journalism
Externado University of Colombia
Colombia 01-2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Adobe Creative Suite ( InDesign, Illustrator, Photoshop)
- Social Media Marketing
- Flexible and Adaptable
- Analytical skills and problem solving
- Team Player
- Time management and project coordination
- Relationship Building
- Organization, prioritizing, and multi-tasking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Marketing and Administration Assistant
Limpia Cleaning Pty
09.2022 - Current
Customer Service Officer
Meadowbank Estate Events
02.2022 - 08.2022
Advanced Diploma - Project Management
Greenwich Business College
Certificate IV - Marketing And Communication
Greenwich Business College
Bachelor of Communications - Social Communication - Journalism
Externado University of Colombia
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