Maria Fe Rossi Luna
Labrador, Gold Coast,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Team Base Coordinator
FIFA World Cup Qatar 2022
2022.08 - 2022.12
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensuring the full operational readiness of the team facilities before Participating Member Associations (PMAs) arrival according to site operational maps.
- Coordination and monitoring of the delivery of planned overlay material and equipment to all Team Facilities to ensure sites can operate according to the FIFA Requirements.
Planning Specialist
Pan American Games Lima 2019
2018.04 - 2019.09
- Coordination and monitoring equipment delivery on key dates with the different functional areas.
- Development of the transition planning and coordination of all operational activities in every competition and non-competition venue between the Pan American and Para pan American Games.
- Planned site's production lines to manage divisional inventories and customer requests and minimize production costs.
- Responsible for customer services at the football soccer venue.
Internship Student
Spanish Athletics Federation
2017.06 - 2018.01
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Organisation of different sporting events concerning athletics such as world championships, and regional championships.
Contract Coordinator
Banco De Credito
2010.12 - 2013.01
- Negotiated and reviewed contracts to protect customer interests.
- Stored and filed contract documents in orderly, organized systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Streamlined operations by developing and implementing improved contract management processes.
Bartender
Chili's Bar And Grill
2010.02 - 2010.12
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Barista
Starbucks, Barista
2009.05 - 2009.12
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Lift Operator
Crystal Mountain Resort
2008.12 - 2009.03
- Inspected snowboarders for leashes before allowing on lift.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Helped guests get on and off lift.
- Built and established positive relationships with patrons, team members and supervisors.
Server
Chili's Bar And Grill
2007.06 - 2008.11
- Processed orders and sent to kitchen employees for preparation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Master of Business - Business
12.2025
Master of Sports Law And Management - Law And Management
12.2018
- Intern at Spanish Athletics Federation, Completed 2017.
Bachelor of Law - Law
12.2011
Skills
- Decision-Making
- Critical Thinking
- Teamwork and Collaboration
- Flexible and Adaptable
- Problem-Solving
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Team Base Coordinator - FIFA World Cup Qatar 2022
2022.08 - 2022.12
Planning Specialist - Pan American Games Lima 2019
2018.04 - 2019.09
Internship Student - Spanish Athletics Federation
2017.06 - 2018.01
Contract Coordinator - Banco De Credito
2010.12 - 2013.01
Bartender - Chili's Bar And Grill
2010.02 - 2010.12
Barista - Starbucks, Barista
2009.05 - 2009.12
Lift Operator - Crystal Mountain Resort
2008.12 - 2009.03
Server - Chili's Bar And Grill
2007.06 - 2008.11
Griffith University - Master of Business, Business
ISDE - Master of Sports Law And Management, Law And Management
Universidad San Martin De Porres - Bachelor of Law, Law
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