Maria Florencia Carol
Homebush,NSW
Summary
Experienced travel consultant prepared to deliver impactful results. Skilled in itinerary planning, client relationship management, and booking logistics. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and equipped to enhance client travel experiences to improve and achieve goals
Skilled in GDS systems
Overview
13
13
years of professional experience
Work History
International Travel Consultant
Flightcentre Travel Group
09.2012 - Current
- Deliver high Quality customer service relying mostly on repeat and referral business
- Develop customized travel itineraries based on client preferences and budget constraints from start to end
- Specialize in Complex multi-city stops
- GDS System Sabre
- Coordinate international travel logistics, including flights, accommodations, and activities.
- Resolve client inquiries and issues efficiently to ensure high satisfaction levels.
- Analyze market trends to recommend optimal travel packages and destinations.
- Collaborate with multiple global suppliers, airlines and tour operators
- Exceed in KPI sale targets given constantly
Team Leader Manager
Flightcentre Travel Group
05.2014 - 11.2021
- Training and assisting novices to achieve personal and team goals
- Conducted regular performance evaluations, providing feedback to foster staff development.
- Ensure high customer satisfaction bu resolving issues promptly, professionally minimising and avoiding escalation.
- Collaborated with senior management to align team goals with organizational objectives.
- Analyzed customer feedback to identify trends and improvement of sales
- Maintaining consistently low levels of customer complaint rates through proactive leadership
- Leading by example in all aspects of a bRand warrior
- Assisting to constant upscale training
Education
Advanced Diploma - Tourism And Hospitality Management
Ryde Tafe Nsw
Ryde, NSW07-2012
Skills
- Customer service
- Travel itinerary development
- GDS systems
- International logistics coordination
- Complex travel planning
- Team leadership
- Training and development
- KPI achievement
- Conflict resolution
- Sales strategy implementation
- Supplier collaboration
- Customer relationship management
- Budget management
- Excellent customer service
- Travel planning expertise
- Cultural sensitivity
- Sales proficiency
- Destination knowledge
- Multilingual communication
- Mentoring and training
- Marketing
Accomplishments
- Has been a top booking agent at Flightcentre consistently since 2012 due to exceptional customer service and relationship building skills.
- Qualified as a Novice to Macau
- Turnaround of 125k one year
- Team player / Lead by example/ equalitarianism
- Low conflict management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Interests
I enjoy helping others and giving back to the community Sharing travel tips, recommendations, and insights with fellow enthusiasts Participating in local clean-up initiatives Exploring famous landmarks, historical sites, and cultural attractions in a new destination Outdoor Recreation Music Former dancer Getting involved in local advocacy groups to promote positive change in the community Backpacking and Hiking Swimming
Timeline
Team Leader Manager
Flightcentre Travel Group
05.2014 - 11.2021
International Travel Consultant
Flightcentre Travel Group
09.2012 - Current
Advanced Diploma - Tourism And Hospitality Management
Ryde Tafe Nsw