Maria Francesca Masala
Bondi,NSW
Summary
Customer service enthusiast committed to providing high-quality service guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, Results-driven professional determined to meet company goals. Skilled in working under pressure and adapting to new situations. Detail oriented team player with strong problem solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fundraiser
Fundamental Worldwide
07.2023 - 08.2023
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Cleaner
Hügli Reinigungen
Heimberg, Switzerland
02.2023 - 05.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Store Manager
Champion Europe
Salò (Brescia), Italy
08.2016 - 11.2022
- Promoted to Store Manager after two years as Sales Assistant.
- Improved all performance indicators and achieved company target from the first year as Store Manager.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained and mentored new staff members.
- Maximized sales through excellent customer service and adherence to Company standards.
- Collected sales data and analyzed Retail KPI's to monitor Store performance.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with hygiene and health and safety procedures.
Barmaid and Waitress
Granguardia Lounge Bar
Peschiera Del Garda (Verona), Italy
05.2014 - 09.2017
- Poured beer or wine and mixed cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Stored food and garnishes hygienically and at correct temperature to maintain food safety.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Beauty Salon Manager
Class Beauty Makers
Peschiera Del Garda (Verona), Italy
12.2012 - 04.2014
- Welcoming customers
- Promoted business through marketing initiatives and use of social media.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and built business through commitment to excellent customer service, resulting in costumer loyalty and retention
- Recommending products in alignment with customer needs.
Real Estate Assistant
Tecnocasa
Castelnuovo Del Garda (Verona), Italy
12.2011 - 11.2012
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Assisted coworkers and staff members with special tasks on daily basis.
- Customer acquisition.
Education
High School Diploma -
Educandato Statale Agli Angeli
Verona (Italy)07.2007
Skills
- Customer Service and Satisfaction
- Guest Welcoming and Accommodations
- Conflict and Complaint Resolution
- Team Leadership
- Sales and Upselling Expertise
- Effective Written and Verbal Communication
- Safety and Sanitation
- Staff Training
- High-Volume Environments
- KPI's
Languages
Italian
Native or Bilingual
English
Professional Working
Certification
- Responsible Service of Alcohol.
- First Aid Certificate (attained in Italy).
- HACCP (attained in Italy).
References
Avalaible upon request.
Additional Information
Here on a WHV (expires 20/06/2024). Ideally looking for a full-time job.
Timeline
Fundraiser
Fundamental Worldwide
07.2023 - 08.2023
Cleaner
Hügli Reinigungen
02.2023 - 05.2023
Store Manager
Champion Europe
08.2016 - 11.2022
Barmaid and Waitress
Granguardia Lounge Bar
05.2014 - 09.2017
Beauty Salon Manager
Class Beauty Makers
12.2012 - 04.2014
Real Estate Assistant
Tecnocasa
12.2011 - 11.2012
High School Diploma -
Educandato Statale Agli Angeli