Mainak Roy
Melbourne,VIC
Summary
Seasoned professional with 12 years of comprehensive experience in IT, leadership, sales management, and client relations. Adept at leading cross-functional teams to achieve strategic objectives while driving business growth and fostering client satisfaction. Proven track record of success in developing and implementing innovative solutions, managing key accounts, and building strong relationships with clients. Skilled communicator with strong leadership capabilities, capable of navigating complex environments and delivering results in dynamic, fast-paced settings. Committed to excellence, with a focus on driving operational efficiency, exceeding targets, and delivering exceptional value to stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Unit Manager
Byte Information Technology
06.2022 - Current
- Develop and implement strategic plans for the business unit in alignment with company objectives.
- Provide leadership and direction to the team, fostering a culture of collaboration, innovation, and excellence.
- Monitor key performance indicators (KPIs) and take corrective actions as necessary to achieve targets.
- Build and maintain strong relationships with key clients and stakeholders, addressing their needs and ensuring satisfaction.
- Act as a trusted advisor to clients, providing strategic insights and solutions to drive value.
- Develop and mentor staff members, supporting their professional growth and development.
Project Manager
Actovis IT Services Pty Ltd
02.2020 - 06.2022
- Collaborate closely with the sales team to understand customer needs and expectations, ensuring project solutions are tailored to enhance customer satisfaction and support business development initiatives.
- Manage full project lifecycles, ensuring efficient execution and delivery that meets both technical and business objectives.
- Lead and develop teams of IT professionals, fostering a collaborative environment that encourages innovation and high performance.
- Serve as the key point of contact among technical teams, business stakeholders, and clients, ensuring transparency and alignment throughout the project phases.
- Proactively identify and address potential project risks, devising effective strategies to mitigate impact and maintain project integrity.
- Implement process improvements that enhance project efficiency and effectiveness, significantly improving delivery timelines and quality.
Business Development Manager
Ingram Micro
05.2015 - 01.2020
- Build and maintain strong relationships with key clients and stakeholders, crafting customized solutions that enhance client satisfaction and loyalty.
- Cultivate and manage strategic partnerships with key IT vendors, optimizing our product portfolio and aligning it with market demands.
- Lead market analysis and development strategies to identify and capitalize on new business opportunities, increasing market share and distributor visibility.
- Collaborate with the marketing team to develop targeted campaigns that enhance product visibility and drive sales across different channels.
- Oversee the performance of business development initiatives, analyzing key metrics to continuously refine strategies and improve outcomes.
Information Technology Manager
Ministryof Education
01.2008 - 05.2015
- Implemented comprehensive IT infrastructure upgrades to enhance efficiency and security across all departmental operations.
- Led the development and deployment of innovative educational technologies to support modern teaching and learning methodologies.
- Spearheaded the implementation of data analytics solutions to improve decision-making processes and optimize resource allocation.
- Collaborated with cross-functional teams to ensure seamless integration of IT systems with existing educational platforms.
- Developed and enforced IT policies and procedures to ensure compliance with regulatory standards and safeguard sensitive information.
- Managed vendor relationships and negotiated contracts to procure cost-effective IT solutions and services.
- Provided strategic guidance to senior management on IT initiatives aligned with the Ministry's long-term goals and objectives.
Education
Bachelor of Science (Hons) - Networks & Mobile Computing
Coventry University
Coventry, United KingdomMaster of Information Technology (Information Systems) -
Swinburne University of Technology
Melbourne, AustraliaSkills
- Leadership
- Business Management
- Product Knowledge
- Relationship Management
- Business Development
- Customer Experience
- Negotiation
- Skill Development
- Problem Solving
- Project Management
- Contract Management
- Negotiation
Certification
- Project Management Professional
- Microsoft Azure Solutions Architect Expert Certificate
- Cisco Sales Expert (CSE) Certification
- Veeam Sales Professional (VSP) Certification
Languages
English
Timeline
Business Unit Manager
Byte Information Technology
06.2022 - Current
Project Manager
Actovis IT Services Pty Ltd
02.2020 - 06.2022
Business Development Manager
Ingram Micro
05.2015 - 01.2020
Information Technology Manager
Ministryof Education
01.2008 - 05.2015
Bachelor of Science (Hons) - Networks & Mobile Computing
Coventry University
Master of Information Technology (Information Systems) -
Swinburne University of Technology
- Project Management Professional
- Microsoft Azure Solutions Architect Expert Certificate
- Cisco Sales Expert (CSE) Certification
- Veeam Sales Professional (VSP) Certification
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