MARIA GLYNIS MAGTULIS PEREZ
Wynnum West,QLD
Summary
Experienced professional with a robust background in medical administration, customer service, and secretarial roles. Demonstrated expertise in patient assistance at Al Emadi Hospital, ensuring accurate patient records, scheduling appointments, and maintaining confidentiality. Proven track record in marketing and leasing support at Tawar Mall LLC, managing client relations and lease administration. Skilled in hospitality roles at Radisson Blu Hotel Doha, providing high-level secretarial services and exceptional guest experiences. Core competencies include time management, coordination skills, interpersonal skills, and computer literacy. Career goal: to leverage extensive skills as a Patient Assistant Coordinator, administrative and customer service experience to contribute to a dynamic healthcare and corporate environment.
Overview
14
14
years of professional experience
10
10
Trainings and Certification
Work History
Patient Assistant Coordinator/Medical Secretary
AL EMADI HOSPITAL
12.2020 - 03.2025
- Greeted arriving patients and handled registration.
- Checked patient insurance and demographic data for validity.
- Accurately entering patient and medical records onto company’s system, documenting for organizational purposes and future reference.
- Collecting and processing payments.
- Assisting patients with scheduling appointments.
- Answer patients’ questions or inquiries in person or by phone and resolve patients’ complaints.
- Observed data protection policies and regulations in handling and processing confidential information, preventing unauthorized disclosure.
- Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
- Scheduled tests and procedures for patients i.e. CT-scans, x-rays, ultrasound, MRI’s, required laboratory tests for MRI procedures and physiotherapy sessions on physician orders, following up with individual patients to provide reminders.
- Processed patient admissions and providing comprehensive administrative support to clinical staff.
- Assisted in the training of new staff by sharing knowledge and best practices in medical administration.
- Delivered outstanding customer service to patients and healthcare professionals.
- OUTPATIENT & IN-PATIENT DEPARTMENT
Marketing & Leasing Secretary cum Tenant Relations
TAWAR MALL
01.2019 - 09.2020
- Provided comprehensive administrative and secretarial support to the department.
- Managed Leasing Director’s schedule, coordinating appointments and meetings for potential clients.
- Handled telephone inquiries and made calls to clients.
- Conducting follow-ups with clients after previous discussions.
- Manage, address and oversee daily leasing inquiries through walk-ins, phone calls, and emails in the absence of the Leasing Director.
- Handled preparation of client details, offer letters and formal lease agreements.
- Maintained organized filing system documenting business operations.
- Prepared correspondence to support promotional activities.
- Organized necessary gift items for weekly events.
- Guided numerous potential clients on tours of available units.
- Facilitated clients and tenants in preparing necessary documents.
- Maintain close working co-operation with other departments whenever they need some assistance.
- Sourcing out of possible suppliers and negotiating prices for purchase order.
- Receiving purchase orders, delivery notes and comparing invoices for proper stock endorsement and inventory.
- Handle all coordination responsibilities, including work permits, answering phones and calls to appropriate team members for tenants’ concerns
- Responsible for overseeing and tracking the leases of rental properties in a company’s portfolio
- Following the leases of financial transactions, such as rents, sublease payments, renewals, taxes, and property expenses.
- Lease administrators process the leases to make sure all the information is accurate and logged onto a database and filed appropriately.
- Overseeing and ensuring that billing and all other financial transactions are being taken care of in a timely manner and informing necessary personnel of any missing or late payments.
- Tracks certificates of insurance documents for tenants and building contractors
- Assist with accounts payable invoices processing as directed by manager
- Assists with follow up calls to tenants after work orders are complete
- Handle tenant work orders and follow up to make sure tenants are satisfied
- Create and distribute necessary memorandum for tenants’ information
- Maintain and update Tenant Contact lists and database
- Maintaining good rapport / relationship with clients and tenants
Business Centre Secretary
RADISSON BLU HOTEL DOHA
10.2018 - 01.2019
- Providing a high level of secretarial service (typing & word processing service for guests)
- Assisting the guest in using the computer, printing, sending fax, photocopy, scanning, courier & airline ticket itinerary
- Preparing meeting room for confirmed reservations
- Adopt a friendly, helpful and pleasant attitude to all guests
- Keep up the cleanliness and workflow of the internal working area
- Attend regular meeting/briefing
- Ensure appearance, hygiene, courtesy and telephone manners are in good order
- Maintain close working co-operation with other departments as well as all sections in the Front Office
- Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor
- Maintains stocks supplies and after sales inventory
- Encoding of daily sales and preparing sales reports for the finance department
- Maintains up-to-date system reports for easy access
Telephone Operator
RADISSON BLU HOTEL DOHA
12.2014 - 09.2018
- Answers incoming and placing outside calls
- Direct calls to guest rooms, staff and departments through the switchboard or PBX system
- Receives guest messages, wake up calls requests and performs wake-up call services
- Monitors automated system including fire alarms
- Fully aware of health and safety fire and bomb threat procedures
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well
- Following telephone etiquette
Sales Representative
DG'S PROCESSED MEAT PRODUCTS & MERCHANDISING
11.2008 - 06.2012
- Oversaw sales operations within designated accounts.
- Ensure adherence to quality standards for products and delivery.
- In-charge of developing a new account
- Identify and resolve clients’ concerns
- Maintained up-to-date records for all sales activities.
- Oversees handling of payments and tracking inventory after sales.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Account Executive
NICDAGEN TRADING & GENERAL SERVICES
02.2006 - 03.2008
- Conducted research to find prospective clients and buyers.
- Managed bookings and orders.
- In-charge of deliveries
- Directed initiatives for securing new client accounts.
- Managed billing processes.
- Built long-lasting client relationships using strengths in communication and interpersonal relations.
Front Desk Officer/Receptionist
FERSAL INTERNATIONAL CORPORATION
02.2004 - 10.2005
- Delivered exceptional guest experiences at the hotel’s entrance.
- Handled incoming calls for inquiries, reservations, and bookings.
- Managed arrivals and departures of guests.
- Processes transactions involving both cash and credit cards.
- Oversaw daily, weekly, and monthly inventory reports.
- Handled and resolved customer complaints efficiently for a satisfactory experience.
- Ensured exceptional client comfort and well-being.
- Provided guidance and direction for new staff, ensuring smooth integration into the front desk operations.
Education
Bachelor of Science - Tourism
Saint Mary's College of Meycauayan
Meycauayan City, Bulacan01.2001
Diploma of Higher Education - Secondary High School
Nazarenus College Foundation, Inc.
Meycauayan City, Bulacan01.2000
Skills
- Hospitality
- Excellent Communication Skills
- Multitasking Skills
- Customer Service Skills
- Secretarial Experience
- Coordination Skills
- Interpersonal Skills
- Computer Literacy
- Medical terminology
- Documentation proficiency
- Cultural sensitivity
- Appointment scheduling
- Team collaboration
- First aid and CPR
Certification
- Basic Training for: Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibilities; Altitude Maritime Training and Assessment Center, Inc., Manila, Philippines, (Maritime Industry Authority Approved), June 25, 2025 to July 04, 2025
- Nursing Assistant Level 4, International Diploma OTHM Certified, Achievers Training Centre, Doha, State of Qatar, July to October 2023
- Caregiver Level 3, International Certificate OTHM Certified, Achievers Training Centre, Doha, State of Qatar, July to October 2023
- Income Audit Assistant, Radisson Blu Hotel Doha, Intersection of C ring Road & Salwa Road, Doha, State of Qatar, November 19, 2018 to January 19, 2019
- Accounts Payable Clerk, Radisson Blu Hotel Doha, Intersection of C ring Road & Salwa Road, Doha, State of Qatar, March 18, 2018 to June 18, 2018
- Business Centre Secretary, Radisson Blu Hotel Doha, Intersection of C ring Road & Salwa Road, Doha, State of Qatar, February 24, 2016 to April 23, 2016
- Food & Beverage Secretary, Radisson Blu Hotel Doha, Intersection of C ring & Salwa Rd, Doha, State of Qatar, July 04, 2015 to September 03, 2015
- English Language Proficiency, Gate 2, LSI Building 10, TESDA Complex, East Service Road, South Superhighway, Taguig City, Philippines, July 12, 2010 to August 12, 2010
LANGUAGES
English: C2
Proficient
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Patient Assistant Coordinator/Medical Secretary
AL EMADI HOSPITAL
12.2020 - 03.2025
Marketing & Leasing Secretary cum Tenant Relations
TAWAR MALL
01.2019 - 09.2020
Business Centre Secretary
RADISSON BLU HOTEL DOHA
10.2018 - 01.2019
Telephone Operator
RADISSON BLU HOTEL DOHA
12.2014 - 09.2018
Sales Representative
DG'S PROCESSED MEAT PRODUCTS & MERCHANDISING
11.2008 - 06.2012
Account Executive
NICDAGEN TRADING & GENERAL SERVICES
02.2006 - 03.2008
Front Desk Officer/Receptionist
FERSAL INTERNATIONAL CORPORATION
02.2004 - 10.2005
Diploma of Higher Education - Secondary High School
Nazarenus College Foundation, Inc.
Bachelor of Science - Tourism
Saint Mary's College of Meycauayan
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