Maria Grazia Dragotto
Hamilton Island,Queensland
Summary
Proven track record in enhancing guest experiences at Qualia Resort through effective department coordination and customer service excellence. Leveraged creative thinking and clear communication to resolve issues promptly, improving service delivery by integrating guest preferences. Skilled in team collaboration and fluent in English and Spanish, significantly contributing to seamless operations and personalized guest interactions.
Building rapport and team collaboration; bilingual individual with strong attention to detail.
Capable to take all skills and training done over the years in different jobs and implement them to my everyday life and my new projects.
Overview
5
5
years of professional experience
Work History
Housekeeping Office Coordinator
Qualia Resort
09.2023 - Current
- Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
- Streamlined communication between departments for optimal service delivery to guests.
- Updated standard operating procedures as necessary to ensure consistent quality across all aspects of the department''s responsibilities.
- Monitored budgetary expenses, making cost-effective decisions without compromising quality or performance.
- Developed effective systems for tracking guest preferences, enhancing personalized service experiences.
- Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
- Maintained accurate record-keeping, ensuring proper billing and inventory management.
- Collaborated with other department heads to coordinate special events or large group accommodations smoothly.
- Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Home Tutor
Free Lancer
12.2019 - 07.2021
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed parent and student relationships by offering interactive assignments for students and parents.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Communicated with parents and teachers on students' progress.
- Developed student confidence through positive reinforcement strategies.
- Utilized creative teaching methods such as games and interactive activities to make learning enjoyable and engaging.
- Met with students and discussed educational goals and expectations.
- Enhanced students'' comprehension by incorporating real-life examples and relatable experiences into lessons.
- Worked one-on-one with 9 students in core subjects.
- Worked with students in classrooms or home environments to provide educational support.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
Education
High School Diploma -
Instituto Maria De Nazareth
Cordoba, Argentina12.2020
Skills
- Customer Service
- Customer service-focused
- Workload prioritization
- Training and mentoring
- Department coordination
- Report Generation
- Creative Thinking
- Clear Communication
- Problem-Solving
- Decision-Making
- Timekeeping
- Complaints Handling
- Team Coordination
- Conflict Resolution
Interests
Writing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Housekeeping Office Coordinator
Qualia Resort
09.2023 - Current
Home Tutor
Free Lancer
12.2019 - 07.2021
High School Diploma -
Instituto Maria De Nazareth
Similar Profiles
Olivia ChalkOlivia Chalk
Housekeeping Supervisor/ Coordinator at Qualia ResortHousekeeping Supervisor/ Coordinator at Qualia Resort
Luahna MillarLuahna Millar
Housekeeping Supervisor at Qualia ResortHousekeeping Supervisor at Qualia Resort
Michael MerschMichael Mersch
Revenue Ops Senior Analyst at Qualia LabsRevenue Ops Senior Analyst at Qualia Labs