Mariah Baptista-Lebrasse
Perth,Australia
Summary
Employee with a strong drive to take on new tasks. strong work ethic, flexibility, and outstanding social skills. adept at functioning efficiently without supervision and picking up new skills rapidly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Full Time
The School of Special Educational Needs: Disability
Perth, WA
01.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for Teachers according to their requirements.
- Processed invoices for payment using accounting software applications such as flexipurchase.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Medical Receptionist - Causal ( Work on Weekedns)
St John
Perth, WA
09.2022 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Straightened up waiting room to maintain neat and organized space.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Administration Assistant
Venaso Selections
Perth, Western Australia
01.2022 - Current
- Front of house service +customer support +bookkeeping +qualifying leads +general admin duties
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created and distributed documents, such as agendas and meeting minutes.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Answered incoming calls in a professional manner.
- Managed daily calendars for multiple staff members.
- Provided administrative support to management team.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Updated contact lists regularly with current information.
- Processed financial documents, contracts, expense reports and invoices.
- Checked stock to determine inventory levels and maintain office supply products.
Childcare Educator
Success Early Learning
Perth, Western Australia
07.2021 - 01.2022
- Teaching foundation skills +supervise learning and developmental activities +implement hands on experimental learning +teacher-parent relation
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Observed child behavior to assess their needs and plan activities accordingly.
- Developed lesson plans that were stimulating and engaging for the children.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Supported parents by providing information about their child's growth, nutrition requirements.
- Ensured proper hygiene practices among the children including hand washing before meals.
- Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
Crew Coach
McDonald's Thompsons Lake
Perth, Western Australia
10.2017 - 01.2022
- Training empolyees +supervising operation +front-of-house service +customer resolution
- Provided feedback to team members on their performance, progress and areas of improvement.
- Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
- Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
Administration Assinstant
Palmyra Primary School
Perth, Western Australia
08.2020 - 12.2020
- Engage in phone enquiries +managing files and archives +front-of-house service +general cleaning duties
- Created and distributed documents, such as agendas and meeting minutes.
- Organized and maintained files, including electronic records.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Scheduled appointments for department personnel as needed.
- Updated contact lists regularly with current information.
Education
Bridging Course, Murdoch University -
02.2020
Graduate, Lakeland Senior High School -
01.2020
Graduate, Certificate II in Outdoor Education -
01.2020
Skills
- Complaint resolution
- Adaptability
- Critical thinking
- Computer proficiency
- Organization and Time Management
- Cleaning and Sanitising
- Food Packaging and Labelling
- Attention to Detail
- Teamwork and Collaboration
- Espresso and Tea Beverage
- Health and Safety Standards
- Coaching and Training
- Positive Attitude and Energetic
- Payment Processing
- Customer service skills
- Cash Handling
- Schedule management
- Appointment scheduling
- Multi-line phone system
- Billing Support
- Medical Billing
- Records Management
- Patient Callbacks
- Appointment Setting
Certification
- RSA Certificate, Perth, Western Australia, 04/15/22
- Working with Children Check, Perth, Western Australia, 08/21/21
- First Aid, Perth, Western Australia, 10/23
References
- Jack Condon, Shifts Manager McDonald's, 0476 197 035,
- Megan Scott, Manager Success Early Learning, 0419 911 3185,
- Rose Gibbons, Practice Manager at St John , 0437 017 547, rose.gibbons@stjohnwa.com.au
- Ben Shami, Director at Venaso Selection, 0424 737 959, sales@venaso.com.au
Timeline
Administrative Assistant - Full Time
The School of Special Educational Needs: Disability
01.2024 - Current
Medical Receptionist - Causal ( Work on Weekedns)
St John
09.2022 - Current
Administration Assistant
Venaso Selections
01.2022 - Current
Childcare Educator
Success Early Learning
07.2021 - 01.2022
Administration Assinstant
Palmyra Primary School
08.2020 - 12.2020
Crew Coach
McDonald's Thompsons Lake
10.2017 - 01.2022
Bridging Course, Murdoch University -
Graduate, Lakeland Senior High School -
Graduate, Certificate II in Outdoor Education -
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