Mariah Falamoe- Hautapu
Brisbane,QLD
Summary
Dedicated and responsible individual committed to exceptional customer service. Reliable, flexible worker who collaborates well with others. Eager to learn and share knowledge.
Overview
4
4
years of professional experience
Work History
Amusement Ride Operator
Dreamworld Au
Gold Coast, QLD
11.2022 - Current
- Greeted customers and assisted them with ride safety rules.
- Performed pre-ride inspections, including visual and auditory checks.
- Provided customer service by answering questions about rides and attractions.
- Assisted guests with boarding, exiting and seating on amusement rides.
- Conducted daily maintenance of equipment and reported any malfunctions or issues to supervisor.
- Fulfilled responsibility of complying with company guidelines on guest conduct and safety measures.
- Interacted with guests in a friendly manner while providing directions or assistance as required.
- Communicated with manager to discuss ride maintenance or repair issues.
Restaurant Manager
Can Tho Kitchen & Bar
Gold Coast, QLD
02.2022 - 11.2022
- Orchestrated training sessions to uplift staff competencies in handling customers, preparing food items, and enforcing safety guidelines.
- Implemented effective strategies resulting in improved operational efficiency and higher levels of customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed full cycle of employee recruitment, hiring, onboarding, training, scheduling and evaluation.
- Maintained positive relationships with guests by professionally resolving their complaints.
- Ensured accurate documentation of sales transactions and shift reports.
- Ensured compliance with all food safety regulations and sanitation standards.
Food and Beverage Attendant
Gold Coast Airport Ent
Gold Coast, QLD
12.2020 - 08.2021
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Effectively multitasked within fast-paced environment.
Education
BBA - Marketing
Massey University
New ZealandSome College (No Degree) - Tourism And Travel Management
NZ School of Tourism
New ZealandSkills
- Policy compliance
- Customer Service
- Technical knowledge
- Complaint Handling
- Public Speaking
- Dedicated Work Ethic
- Teamwork oriented
References
References available upon request.
Timeline
Amusement Ride Operator
Dreamworld Au
11.2022 - Current
Restaurant Manager
Can Tho Kitchen & Bar
02.2022 - 11.2022
Food and Beverage Attendant
Gold Coast Airport Ent
12.2020 - 08.2021
BBA - Marketing
Massey University
Some College (No Degree) - Tourism And Travel Management
NZ School of Tourism
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