MARIAH LEIATAUA
Kallangur,QLD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities. The qualities that make me unique is my creative work ethic. Finding new fresh ways to adapt to any fast paced, stressful environment. My exceptional interpersonal people skills, a reliable team member with strong communication skills and My attentiveness to following instructions provided and desire to take on any new challenges to the best of my ability to the point of exceeding business expectations and setting records.
Overview
6
6
years of professional experience
Work History
Team Member (Full Time)
TSA TELSTRA
BRISBANE, QLD
05.2023 - 08.2024
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Updated customer accounts, addresses and contact information within call management databases.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Developed effective working relationships with team members across multiple departments.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered additional products or services to enhance customer experience.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Barista (Full Time)
Mc Donald's
BRISBANE, QLD
01.2020 - 08.2023
- Described menu items to customers and suggested appealing products.
- Prepared and served hot or cold beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Adhered to health department regulations concerning sanitation standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Restocked milk fridge coffee beans coffee cups
- Kept area tidy at all times
- Received and accurately processed customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Input orders into point of sale system and handled customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Completed day-to-day duties accurately and efficiently.
Team Member (Casual)
Subway
BRISBANE, QLD
01.2020 - 01.2022
- Monitored temperatures of prepared food and cold-storage areas.
- Stocked hot and cold cases and displays to offer wide variety of prepared foods to customers.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Collaborated with other kitchen staff to streamline food preparation processes.
- Measured ingredients required for specific food items being prepared.
- Washed, peeled, and prepared raw food materials.
- Monitored stock levels and reported low supply situations.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Re-stocked, organized and arranged service and food stations.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Team Member (Casual)
Carl's Jr Ze Pickle SSP
BRISBANE, QLD
01.2019 - 01.2021
- Monitored food temperatures to ensure safety and quality standards were met.
- Performed opening and closing duties as assigned by management.
- Made meals in accordance with company standards and requirements.
- Ensured that all foods were prepared according to health department regulations.
- Set up, restocked and cleaned dining areas.
- Performed variety of duties related to food service.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned kitchen areas, equipment and utensils.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Organized take-out orders for customers who requested them.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received food orders from individuals and explained offerings.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
Some College (No Degree) - CERTIFICATE III IN BUSINESS (BSB30120)
ORANGE VOCATIONAL EDUCATION AND TRAINING PTY LTD
Brisbane, QLD05-2024
Some College (No Degree) - CERTIFICATE III FOOD PROCESSING
FORMATION TRAINING (40686)
Strathpine, QLD01-2019
QCE - OP 6
Pine Rivers State High School
QLD PINE RIVER11-2017
Bachelor of Arts - CREATIVE INDUSTRIES
Queensland University of Technology
Brisbane, QLDSkills
- Great customer service and communication skills
- SALESFORCE
- EXCEL
- OUTLOOK
- SIEBEL
- Team player
- Problem-solving skills
- Able to work in high-stress environments
- Strong, detailed work ethic
- Punctual
- Time management
- Goal setting and achievement
- Equipment maintenance
- Complaint resolution
- Training and mentoring
- Money handling
- Computer skills
- Call centre operations
- Problem-solving
- Adaptability and flexibility
- Creativity and innovation
- Verbal and written communication
Hobbies and Interests
- Shopping
- Modelling
- Swimming
- Painting
- Reading
- Spending time with family and friends
- Cooking
Profile
MARIAH LEIATAUA, 0467007407, mleiataua10@gmail.com, 26 Freedom Drive, Kallangur, QLD, 4503
Volunteer work
2017
PEER SUPPORT LEADER
Pine Rivers State High School
- Planning activities with teachers to engage Year 9 students
- Worked in pairs to organise and run activities, such as ‘Amazing Race’ and
Volleyball games
- Coaching and team-building with the Volleyball team
- Planning and organising an event to raise funds awareness for ‘EPIC Pong
Campaign’, including organising the food, beverages and advertising
materials. The event raises funds to help end child slavery around the world.
2017
VOLUNTEER CHILD CARE ASSISTANT
Brisbane; Bayside Family Day-care
- During the school holidays I was a part of a team who was responsible for 5
children.
- Organised activities, prepared refreshments
-Ensured kids safety by maintaing the area making sure it was clean
2017
PETRIE YOUTH CHOREOGRAPHER
Petrie Samoan Methodist Church
– Choreographing and teaching a variety of dance styles to church members
that are performed at Sunday church service
- Displayed leadership skills delegating youth
- motivated kids to dance to best of ability
2018 - 2021
SPORTS COORDINATOR QUT PACIFIC ASSOCIATION
Queensland University Of Technology
- Organised sporting events for the QUTPA sports tounaments
- Sorted out sports equipment, volunteers, refs
- Created runsheets for the day and time frame of each game to ensure sports day ran smoothly
- collaborated with team members to ensure successful event communcated what was needed to ensure safety
- Organised first aid specialist incase anyone got injured at the event.
-Created teams organised captains sports uniforms and presented instruction
- Organised promotional video for sports event on social media content.
- Was part of a committee that organised other events for students such as cultural dance nights allowing students embrace culture through dance and academic panel nights a night for students to reach out to graduates.
2022
QUTPA PASIFIKA NIGHT CHOREOGRAPHER
Queensland University Of Technology
-Organised uniforms for students
-Delegate students for formations of dance
-communicated with students the importance of samoan culture pride in learning from other cultures
-Helped set up and organise the event, seating, tables, backstage area
2024 - current
HOPE CENTER YOUTH LEADER
Hope Center Church Rothwell
-Part of a team of Youth leaders that take care of the youth on Friday nights encouraging the youth to make good choices and embrace in the love of Jesus
- Help set up youth gaming area
- Help pack down youth area clean up when the event is finish
- Interract with youth highschool students in activities such as playing basketball, handball, colouring in, painting
- Helped the youth leader ensure the event is running smoothly
- Help in the kitchen serving food for the youth kids
- Help with bus runs making sure kids get home safely
REFERENCES
- Tanisha Biehler, Manager at Carls Jr SSP, 0426075483, t.bagby4@gmail.com
- Tiffany Bagby, Manager at Mc Donald's, 0403450622, nisha.091@outlook.com
Timeline
Team Member (Full Time)
TSA TELSTRA
05.2023 - 08.2024
Barista (Full Time)
Mc Donald's
01.2020 - 08.2023
Team Member (Casual)
Subway
01.2020 - 01.2022
Team Member (Casual)
Carl's Jr Ze Pickle SSP
01.2019 - 01.2021
Some College (No Degree) - CERTIFICATE III IN BUSINESS (BSB30120)
ORANGE VOCATIONAL EDUCATION AND TRAINING PTY LTD
Some College (No Degree) - CERTIFICATE III FOOD PROCESSING
FORMATION TRAINING (40686)
QCE - OP 6
Pine Rivers State High School
Bachelor of Arts - CREATIVE INDUSTRIES
Queensland University of Technology
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