Mariah Mandarino
Traralgon ,Victoria
Summary
I pride myself on being reliable, punctual, personable and hard-working in both my hospitality and retail employment. I am a friendly, approachable and a charismatic person with a strong focus on professionalism. My 10 years of working in the hospitality industry encompasses both fine and casual dining experiences. I have worked in the retail industry for over 9 years and I am proficient in a wide range of POS systems. I am detail oriented with merchandising and take pride in strategic product placement. I am adept at enhancing customer experiences through personable experiences, creative displays and inventory management. My key strengths are the ability to learn quickly, manage my time well and problem solve in high-stress situations.
Overview
6
6
years of professional experience
Work History
Ski Tech Assistant/Retail And Merchandising Supervisor (Seasonal)
Bright Ski Centre
Bright, Victoria
06.2024 - Current
- Made store look presentable by upholding company standards for merchandise presentation
- Set up and organized merchandise displays to comply with brand standards
- Developed and maintained high levels of knowledge of company products and store sales functions
- Set up skis/snowboards for winter hire equipment
- Worked with team members to accomplish tasks and set groups up with snow apparel and winter gear quickly and efficiently
- Entered stock and received from multiple retail brands
- Liaised with sales reps, attended trade shows and viewings
- Autonomously worked with little instruction to achieve daily tasks and goals.
Bartender
Jetty Road Brewery
Mornington, Victoria
01.2024 - 06.2024
- Serving beer, wine, cocktails, and other beverages in accordance with regulations.
- Providing excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses as needed.
- Keeping the bar area clean, organized, stocked, presentable, and sanitary.
- Effectively multitasked within fast-paced environment.
Front of House Server
Little Prince
Traralgon, Victoria
12.2021 - 04.2023
- Up-sold high-end menu items such as appetizers, cocktails, premium spirits and whiskeys and daily specials to boost restaurant sales
- Greeted, prepared and shared information about the restaurant to tables to offer memorable experiences and ensure repeat business
- Operated on the POS system to place orders, add finer details and allergy concerns to requests and manage bills
- Shared knowledge on food items and flavour profiles to romance the menu.
Retail Sales Associate
Rude Boys Snowboard & Skateboard
BANFF, AB
05.2019 - 08.2021
- Verified pricing, scanned items, applied discounts, completed sales, and printed receipts on the POS system
- Assisted customers with purchases, located items, and encouraged them to join reward programs
- Greeted customers and helped with product questions, selections, and purchases all while making a memorable experience for them
- Gained knowledge on Clothing and Outer-wear and Technical product information on all snowboards and associated HardGoods
- Volunteered at staff snow/skate events to encourage girls in the local area to get out of their comfort zones at the skate park and train park.
Retail Sales Associate
Unlimited Skate and Snow
BANFF, AB
10.2018 - 08.2020
- Engaged with customers to effectively build memorable and lasting relationships
- Trained and taught new sales team associates in merchandising, products display, product knowledge and selling techniques
- Worked with various POS systems and company procedures
- Solved customer challenges by having a clear understanding of the store's warranty, replacement, and repair procedure.
Education
DIPLOMA - Early Childhood Education -
Niagara College
Welland, ON06.2017
High School Diploma -
Bracebridge/Muskoka Lakes Secondary School
Bracebridge, ON06.2015
Skills
- Sales Techniques
- Visual Merchandising
- Customer Service
- Communication
- Teamwork
- Autonomous
References
- Georgia Barton, geogiackbarton@gmail.com, 0432-950-918
- Ben Dawson, enquiries@brightskicentre.com.au, 0408-562-806
Timeline
Ski Tech Assistant/Retail And Merchandising Supervisor (Seasonal)
Bright Ski Centre
06.2024 - Current
Bartender
Jetty Road Brewery
01.2024 - 06.2024
Front of House Server
Little Prince
12.2021 - 04.2023
Retail Sales Associate
Rude Boys Snowboard & Skateboard
05.2019 - 08.2021
Retail Sales Associate
Unlimited Skate and Snow
10.2018 - 08.2020
DIPLOMA - Early Childhood Education -
Niagara College
High School Diploma -
Bracebridge/Muskoka Lakes Secondary School
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