Mariah O'Rourke
Burpengary,Australia
Summary
Enthusiastic, ambitious, and committed professional with a strong work ethic and genuine passion for making a difference in the lives of NDIS individuals. Currently employed at IDA (Inclusive Disability Assist), eager to expand skill set and pursue full-time opportunities to further develop expertise. Dedicated to delivering effective results, thrives in both team-oriented and independent work environments. Seeking a rewarding career to leverage experiences and skills in driving positive outcomes for the betterment of NDIS individuals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Worker
Inclusive Disability Assist
2023.05 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Support Worker
The Bur-Del Cooperative Advancement Society
2018.03 - 2021.11
- Transported clients to facilitate access to employment, health care and community life
- Communicated with clients, co-workers, and community members to track service activity
- Worked with coworkers to complete tasks
- Supervised and directed other workers provided services to clients and patients
- Planned and conducted programs to combat social problems, prevent substance abuse, or improve community health and counseling services
- Monitored, evaluated and record client progress according to measurable goals described in treatment and care plan
- Collaborated with other professionals to evaluate patients' medical and physical condition and to assess client needs
Administration
The Bur-Del Cooperative Advancement Society
2018.03 - 2021.11
- Data Entry
- Supported information security and integrity with well-organized filing systems and databases
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained files and filing, keeping sensitive information confidential
- Maintained office inventory by assisting with supply orders
- Used Microsoft Office Suite to create and revise documents and presentations
- Established professional and collaborative working relationships with company associates and external parties
- Prepared purchase requisitions and requests for payment, informing managers of resources required
- Maintained calendars and schedules to set appointments for management team
- Screened incoming telephone calls, routing to appropriate personnel
- Coordinated equipment maintenance and repairs to maintain office productivity
Sandwich Artist
Subway
2016.05 - 2016.10
- Discarded expired and spoiled ingredients to prevent cross-contamination
- Prepped condiment and dressing containers for sandwich toppings
- Arranged ingredients into correct containers and marked items according to expiration dates
- Used thermometers to check food and refrigerator temperatures
- Prepared sandwiches according to customer requests and dietary needs
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
Customer Service and Cook
Eagle Boys
2009.04 - 2011.02
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
- Stored and rotated food products properly, maintaining freshness
- Monitored food items, maintaining minimum guidelines for temperature, taste and quality
- Attended employee meetings, suggesting process improvements to management
- Liaised with front-of-house team to establish pace or meet special guest requests
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
Education
HIGH SCHOOL DIPLOMA -
Ayr State High School
Ayr, QLD08.2012
Skills
- Reliability to work as a team or independently
- Data entry
- Cleaning and organizing
- Operating phones
- Hardworking and reliable
- Willingness to learn
- Enthusiastic
- Determined
- Motivated
- Proactive
Certification
- Cert III in Business
- Cert III in Individual Support (Ageing)
- Cert IV in Ageing Support
- CPR Certificate
- Blue card
- Yellow card
- Open License Driver
Timeline
Support Worker
Inclusive Disability Assist
2023.05 - Current
Support Worker
The Bur-Del Cooperative Advancement Society
2018.03 - 2021.11
Administration
The Bur-Del Cooperative Advancement Society
2018.03 - 2021.11
Sandwich Artist
Subway
2016.05 - 2016.10
Customer Service and Cook
Eagle Boys
2009.04 - 2011.02
HIGH SCHOOL DIPLOMA -
Ayr State High School