Mariah Wilde
Red Cross
Townsville,QLD
1
Certification
15
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in the call centre and administration industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Court Support Specialist
3 Years 1 Month- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Worked alongside lawyers/solicitors, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Instructed in district court alongside the barrister.
- Provided assistance to attorneys and court personnel in courtroom
- Completed safety inductions as safety officer for new employees
- Provided training to new support staff
- Acted as community outreach officer and supported clients in the field
- Travelled to remote communities to support and assist on circuit
Member Service Officer
1 Year 9 Months- Inbound call centre
- Assisting member's with health insurance enquiries
- Maintained customer records by updating account information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Received awards and public acknowledgment for performance
- Managed over 40 calls per day
Dental Care Consultant
3 Years 1 Month- Setting periodic dental appointments with patient client base
- Outbound & inbound call center tasks / Daily use of D4W systems
- Key and alarm holder
- Stand in medical receptionist in dental practice
- Learned how to complete tasks with minimal supervision
- Performed at expected KPI of 2 appointments booked per hour
Technical Support Operator
9 Months- Selected Experience and accomplishment:
- Resolving customer queries
- Providing technical support to customers for NBN equipment and services
- Generating sale leads
- Managing customer complaints and defusing irate customers
- Managed over 50 customers per day
Administration Officer
2 Years 5 Months- Managed all transactions and tasks regarding petty cash and purchase orders
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Generated reports, uploaded documents into digital storage and prepared client case affidavits
- Managed digital databases and physical file systems
Volunteer Work – Sisters for Change
1 Year 4 Months- Completed clerical tasks such as filing, copying and distributing mail
- Supported needs of centre with skill and efficiency
- Supported organisation of charity and fundraising events
- Loaded, unloaded and moved material to and from storage and production areas
- Advocacy and support for women in custody
- Providing reintegration support for women
- Mental health first aide training
- CPR training
Certification
- Cert III Medical Reception
- CPR First aid certificate
- Mental Health first aid
- Construction induction white card
- Certificate ii in work and vocational pathways
- Certificate ii in workplace skills and knowledge
- Certificate I in construction
REFRENCES
Lee McCartney
Former Employer
CMBT Automations PTY LTD
0439 999 773
Sheryl Lofts
Call centre Team Leader
Queensland Country
0409 786 669
Jack Webster
1300smiles
Team Leader
0423 513 082
Timeline
Volunteer Work – Sisters for Change
Red Cross
03.2025 - CurrentRead More
Court Support Specialist
Aboriginal Legal Services
10.2020 - 11.2023Read More
Member Service Officer
Queensland Country Health Fund
10.2018 - 07.2020Read More
Dental Care Consultant
1300Smiles Dental
09.2015 - 10.2018Read More
Technical Support Operator
TELSTRA
12.2014 - 09.2015Read More
Administration Officer
CMTB AUTOMATIONS PTY LTD
01.2012 - 06.2014Read More