Maria Helena Sgarioto
Quarry Hill
Summary
Conscientious professional with extensive experience advocating for social well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. I am assertive and adaptable professional who can effectively multi-task in challenging situations and meet critical deadlines. Knowledgeable Case Manager experienced in coordinating care for vulnerable individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
14
14
years of professional experience
Work History
Support Coordinator (Level 2 & 3)
Your Path Your Way
12.2023 - Current
- Provide high-level support coordination for participants with complex psychosocial needs, forensic backgrounds, and child protection involvement.
- Liaise with Justice Health, Child Protection, legal guardians, housing and allied health services to reduce risk and build participant capacity.
- Conduct comprehensive risk assessments, coordinate crisis interventions, and support compliance with legal or court-related conditions.
- Maintain NDIS documentation and reports in line with NDIS Practice Standards and legislative requirements.
- Advocate at multi-agency case conferences and VCAT hearings to ensure participants’ needs and rights are respected.
Jobs Victoria Advocate Program Officer
City Of Greater Bendigo
09.2021 - 06.2023
- Delivered short-term case management to individuals facing multiple barriers to employment, including those exiting the justice system.
- Provided risk and needs assessments, referral coordination, and supported individuals through housing, legal, and mental health pathways.
- Partnered with local service providers, including legal aid, employment agencies, and AOD services.
- Advocated for individuals within system navigation and engaged hard-to-reach clients.
- Captured data, outcomes, and service improvements to inform continuous practice enhancement.
Key Worker (Support Individual Living)
Amicus
07.2020 - 08.2021
- Admin a high complex participant’s house under NDIS standards
- Supported Independent Living (SIL) Keyworker (, Support the participant to self-direct and maximize their active participation to live as independently as possible within their home
- Support the participant to develop valued roles within the community through the
- Development of inclusive opportunities in line with the participant’s aspirations, goals and interests
- Roster support staff within SIL budget and in line with relevant award
- Schedule, organize and running team meetings
- Support the participant to maintain their health and well-being
- Ensure Amicus supports are delivered in accordance with NDIS Practice Standards and other relevant statutory legislative requirements.
Access and Support Project Officer
Amicus
05.2021 - 07.2021
- Development of Karen resources for Amicus website to support Community Inclusion
- Lead development and implementation of required resources
- Set up and lead bi-monthly steering committee
- Follow and implement project scope including project overview, scope of work, timelines and associated costs
- Ensure project stays within budget and timelines and Provide project updates monthly or as required
- Individual skill building of the Karen community to develop digital literacy skills
- Identify eligible people by conducting an assessment against the HACC- PYP criteria and priority list
- Develop care plans with each client in their preferred location which clearly outlines the person’s strengths, abilities, goals, the nature of the support to be provided, CALD requirements, OHS issues, risk management and any preferred times of service delivery, review dates and any fees associated with the service
- Deliver and review services according to care plan.
Support Trainer
Southern Grampians Adult Education
07.2020 - 07.2021
- Assistance is given to both the trainer and students
- Assisting the trainer with preparation of classes
- Ensuring student work is signed and dated as required
- Assisting with compliance requirements of documentation
- Ensure records are maintained in a compliant manner
- Connect learner to employments and supervise work placements.
Acting Community Team leader
Amicus group
03.2021 - 05.2021
- To support teams to assist participants to form and sustain valued roles within the community through the development of inclusive opportunities in line with the participant’s aspirations, goals and interests
- Ensure supports are delivered in accordance with the participant NDIS plan and the Amicus Service Agreement, NDIS Quality and Safeguards Framework, DHHS Quality Standards and statutory legislative requirements
- Engage with families, mainstream organisations and the wider community in the Loddon region to build individual participants capacity and promote inclusion of people with Disability
- Provide strengths based leadership and direction to staff on a daily basis
- Identify learning and development needs of staff and work collaboratively with team coach to support development
- Monitor Participant progress and attainment of goals and outcomes through regular meetings with staff and relevant stake holders
- Oversee and complete staff team planning, rostering (in non-self-directed teams), service functioning and planning, work process improvements, and day to day administration in alignment with staff capacity and ‘right fit’ model
- Prepare and share meeting agendas, record minutes and communicate actions of team meetings.
Work Crew Supervisor
Connecting 2 Australia
06.2018 - 02.2020
- Work closely with supported employees with disability to understand their goals, implementing their NDIS plan and assist them to achieve outcomes with journey of life
- Manage and supervise a group of supported employees to work in a manufactory environment
- Provide support, training and development to supported employees in a variety of manual labour settings
- Provide support with employment requirements, forms and skills developments
- Assisting with payroll, leaves forms and administrative duties
- Assist supported employees with medical requirements for the successful of position
- Ability to create successful relationship with parents and careers to achieve client goals
Import and Export Analyst
Zodiac Aerospace, Sao Jose dos Campos
11.2013 - 01.2015
- Assist in customs clearance processes in the sea and air modes of the import customs legislation
- Maintained and updated the data base of all shipment deliveries and returns
- Tracking information from shipment to delivery points
- Interface with clients
Customer Support Analyst
Zodiac Aerospace
11.2011 - 11.2013
- Maintaining a high level of customer satisfaction
- Interface between customer and internal process, ensuring lead time and quality of service
- Creation of documents, invoices and quality control of products
- Provide efficient service
Education
Diploma in Community Services (Case Management) -
AST Training
Bendigo, VIC06-2023
Certificate IV : Training and Assessment -
Skills Strategies
Perth, WA07.2021
Advanced Diploma - Management And Leadership
Open Colleges
Melbourne, Victoria02.2020
Certificate IV : Disability -
St Peters College
Melbourne, Victoria03.2017
English Language -
ILSC
Brisbane, Queensland01.2016
Bachelor of International Business - Business Administration And Human Sciences
Universidade De Taubate
12.2014
Skills
- Advanced Excel
- Microsoft work Programs (Word, PowerPoint, Excel)
- Portuguese Native Speaker
- Mental Health First Aider
- Multiple CRM Software's
- CPR First Aid
- Victoria Manual Driver License
Referees
Antoinette Sampson
Anglicare Bendigo
0408 458 704
Conchita Oliver
YPYW Support Coordination
0429 652 471
Timeline
Support Coordinator (Level 2 & 3)
Your Path Your Way
12.2023 - Current
Jobs Victoria Advocate Program Officer
City Of Greater Bendigo
09.2021 - 06.2023
Access and Support Project Officer
Amicus
05.2021 - 07.2021
Acting Community Team leader
Amicus group
03.2021 - 05.2021
Key Worker (Support Individual Living)
Amicus
07.2020 - 08.2021
Support Trainer
Southern Grampians Adult Education
07.2020 - 07.2021
Work Crew Supervisor
Connecting 2 Australia
06.2018 - 02.2020
Import and Export Analyst
Zodiac Aerospace, Sao Jose dos Campos
11.2013 - 01.2015
Customer Support Analyst
Zodiac Aerospace
11.2011 - 11.2013
Certificate IV : Disability -
St Peters College
Diploma in Community Services (Case Management) -
AST Training
Certificate IV : Training and Assessment -
Skills Strategies
Advanced Diploma - Management And Leadership
Open Colleges
English Language -
ILSC
Bachelor of International Business - Business Administration And Human Sciences
Universidade De Taubate
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