MARIA HUYEN DINH

• Consult with customers and analyse their hair for accurate services
• Provide excellent quality services in cutting and styling to customers
• Build and maintain a clientele base
• Promote and sell hair products and additional services such as hair care treatments, permanent hair straightening, etc
• Stock rotation and ordering supplies
• Provide personal grooming services to women
• Maintain high quality cleanliness and hygiene in all areas of the salon
• Consulting and assisting customers to satisfactorily achieve their desired outcome
• Organised stock in a functional and easily accessible system
• Build rapport and maintained a consistent clientele base.

Received training to:

• Handle customer inquiries and suggestions courteously and professionally.
• Detect misleading information or breach of privacy, quickly act to secure customer and company privacy.
• Update account information to maintain customer records.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Actively listening to customers, clarify customer issues and determine root cause of problems to resolve service complaints.
• Use company softwares and systems to assist and resolve customer enquiries.
• Follow company strict privacy and security protocols.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Scheduled customer appointments and rearranged individual time slots to meet demand.

• Training new team members
• Delegate tasks and support team members for smooth and successful running of business
• Setting menu for small group reservations
• Handling customer complaints
• Responsible for counting registers and cash handling
• Using own initiative and quick thinking to solve difficult situations
• Ordering and making sure adequate amount of stock is available

• Support students in completing classwork and applying academic concepts
• Identify students’ strengths and weaknesses to provide assistance according to their needs
• Create lesson plans and teach various topics in accordance with curriculum
• Manage students behaviours and ensure classroom procedures are followed
• Check and correct students work daily, and record students’ progress
• Write end of term reports for individual students
• Communicate with parents regarding students performances and assist with any concerns or queries
• Supported struggling students to reach their academic levels as well as advancing to higher levels.
• Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

• Daily allocations of payments received by cheques to the relevant accounts and invoices into the accounting system
• Check bank statements daily for incoming funds and allocate and reconcile against the ledger
• Facilitate swift payment of invoices by sending bill reminders, emails and contacting clients with outstanding accounts
• Process all credit card payments received from clients through EFT terminal and allocate to the requested invoices
• Verify discrepancies and resolve clients’ billing issues
• Weekly perform account reconciliations
• Maintaining accounts receivable files and records
• Answer phone calls and account queries
• Take customers on and off credit hold in line with company guidelines
• Create and enter daily banking reports into a monthly table using Microsoft Excel
• Stock up on daily supplies
• Provide relief coverage for receptionist, setting and clearing up meeting rooms with requirements as requested, and office administrative duties
• Maintain all filing and archiving within the department, photocopying and binding of contracts
• Improved customer relations by building rapport and engagement
• Able to complete my own tasks and provide coverage for absent colleagues through focus and effective time management
• Consolidate daily supplies to improve ordering process and avoid stock outs.