Maria Isabella Galvin
Yamba
Summary
I am a dedicated professional with over 12 years of experience in aged care and disability support, having worked hands-on in client care as well as in an administrative capacity. I am deeply passionate about helping others and find great fulfilment in making a positive impact on peoples lives. After taking time to focus on my family following the birth of my first child in February 2024, I am eager to return to the workforce and apply my my new Diploma in Healthcare Documentation. I am looking for opportunities that allow me to work form home, leveraging my skills in healthcare documentation to contribute meaningfully, while maintaining a work-life balance and staying in the healthcare industry.
Overview
11
11
years of professional experience
Work History
Disability Support Worker
CPL - Choice, Passion, Life
02.2021 - 02.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Care Service Employee
Baptist Care
01.2013 - 02.2024
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Ensured timely communication of relevant patient updates with other members of the healthcare team, fostering a coordinated approach to care delivery and enhancing overall effectiveness.
- Provided emotional support for patients experiencing difficult situations, displaying empathy and understanding in all interactions.
- Maintained accurate records, ensuring proper documentation of patient information and care interventions provided.
- Collaborated closely with registered nurses while providing direct care which contributed towards better clinical decision-making processes resulting in improved care outcomes.
- Supported patients'' physical needs by assisting them with daily living tasks such as bathing, dressing, grooming, eating, mobility assistance along with other similar tasks.
- Assisted in training new employees, sharing expertise and best practices for quality care provision.
- Administered medications as prescribed, closely monitoring patients for any adverse reactions or side effects.
- Recorded patients' pulse, blood pressure and respirations to assess and document important health information.
Intake Officer
CPL - Choice, Passion, Life
06.2021 - 01.2023
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
- Conducted thorough assessments of client needs and made appropriate service recommendations.
- Streamlined client intake process by implementing an efficient case management system.
- Maintained detailed records of all client interactions in a secure database system.
- Collaborated with colleagues to develop best practices for managing challenging client situations.
- Managed a high volume of cases, prioritizing workload for optimal efficiency.
- Assisted clients with completing required paperwork, simplifying the application process for them.
Education
Diploma - Medical Transcription
TalentMed
Online01-2024
Certificate III - Assistant in Nursing
TAFE NSW
NSW01-2012
Skills
Impeccable communication
Good problem solving skills
Great time management
I work well on my own or collaborating within team
Timeline
Intake Officer
CPL - Choice, Passion, Life
06.2021 - 01.2023
Disability Support Worker
CPL - Choice, Passion, Life
02.2021 - 02.2024
Care Service Employee
Baptist Care
01.2013 - 02.2024
Diploma - Medical Transcription
TalentMed
Certificate III - Assistant in Nursing
TAFE NSW
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