MARIA JAEL ELEICEGUI
Summary
Personable and dedicated Project Assistant with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Overview
18
18
years of professional experience
Work History
Project Assistant
Martin's Construction
Mar Del Plata, Argentina
03.2024 - 05.2024
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Supported financial management efforts by assisting with budget tracking, expense reporting, and invoice processing for projects.
Retail Specialist
Nespresso
Perth, WA
12.2023 - 02.2024
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
Client Management
Freelance
Mar Del Plata, Argentina
01.2020 - 01.2022
- Implemented effective client management systems that facilitated seamless tracking of communication history and project progress updates.
- Boosted customer satisfaction levels with proactive problem resolution and implementation of effective client management strategies.
- Streamlined administrative tasks related to client management by implementing efficient systems for scheduling, billing, and recordkeeping.
- Consistently exceeded sales targets through diligent prospecting efforts and effective client management skills.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Assistant General Manager
Le Vert Healthy Market
Mar Del Plata, Argentina
01.2015 - 01.2022
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Real Estate Broker
Gez Real Estate
Mar Del Plata, Argentina
06.2011 - 06.2012
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Collaborated closely with photographers to showcase properties effectively through high-quality images for online listings.
Human Resources Administrator (Intership)
H.A Hotels
Mar Del Plata
05.2009 - 06.2009
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Retail Store Manager (FIFO)
Antorcha Libros
Ushuaia, Argentina
01.2007 - 03.2009
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Completed point of sale opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
Customer Service Supervisor
Muluc Patagonia
Bilbao, Spain
12.2005 - 03.2006
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Created, prepared, and delivered reports to various departments.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Certificate of Completion - Strategy Consulting
Forage - Accenture Australia Virtual
Australia 03.2023
Postgraduate Course - Marketing Digital And Corporate Writing
Austral University
Buenos Aires, Argentina03.2021
Bachelor Degree - Hotel Management
CAECE University
Mar del Plata, Argentina08.2013
Skills
- Proven organisational skills and attention to detail
- Effective time-management and prioritisation
- Demonstrated ability to work independently and a collaborative team member
- Adaptable to change and quick learner
- Tolerant to stress and high-pressure environments through perseverance
- Conflict Resolution
Practical Skills
- Confidence handling and managing cash up and balancing cash registers. Experience with POS systems.
- Confident in managing a booking calendar for reservations.
- Demonstrated knowledge of social media content creation using Facebook, Instagram and Youtube.
- Set Project Priorities, Assemble a plan, User Journey Redesign, Outcomes Analysis and Fix the errors.
- Proficient with Microsoft Office such as Word, Excel and Power Point, Adobe Premiere and Photoshop.
References
- Sebastien Corre, Manager Nespresso Perth Boutique, +61 415 206 571
- Beatrice Mainardi, Manager Italian Street Kitchen, +61 475 706 550
Timeline
Project Assistant
Martin's Construction
03.2024 - 05.2024
Retail Specialist
Nespresso
12.2023 - 02.2024
Client Management
Freelance
01.2020 - 01.2022
Assistant General Manager
Le Vert Healthy Market
01.2015 - 01.2022
Real Estate Broker
Gez Real Estate
06.2011 - 06.2012
Human Resources Administrator (Intership)
H.A Hotels
05.2009 - 06.2009
Retail Store Manager (FIFO)
Antorcha Libros
01.2007 - 03.2009
Customer Service Supervisor
Muluc Patagonia
12.2005 - 03.2006
Certificate of Completion - Strategy Consulting
Forage - Accenture Australia Virtual
Postgraduate Course - Marketing Digital And Corporate Writing
Austral University
Bachelor Degree - Hotel Management
CAECE University