Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Jose Sanchez Medina

adelaide,SA

Summary

Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management and entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

FOH Team Member

Seamores
09.2023 - Current
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly in restaurant with 150 bookings or more.
  • Maintained clean and comfortable dining environment for patrons, ensuring enjoyable experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Developed and implemented successful onboarding program.
  • Utilized effective communication techniques to support server learning and comprehension.

Team Leader

Concentrix
Bogota, Bogota
09.2019 - 06.2023
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.

Back Office Executive

Ventas Y Servicios
Bogota, Bogota
07.2018 - 01.2019
  • Supervised processing of orders, order tracking and delivery of goods
  • Organized office operations, leading daily activities and controlling correspondence.
  • Received purchase orders and processed invoices for payment.
  • Managed back-office sales team through coaching and sales technique training.

Customer Representative

Teleperformance
Bogota, Bogota
01.2018 - 10.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

Education

Technological Career - Human Talent Management

SENA
COLOMBIA
10.2021

Bachelor of Science - Social And Philosophical Foundations of Education

GIMNASIO NUEVO MODELIA
COLOMBIA
12.2015

Skills

Problem-Solving

Customer Service

Time Management

Team Building and Leadership

Decision-Making

Training and mentoring

Customer Relations

Team Development

Work Prioritization

New Hire Training

Positive and Constructive Feedback

Handling Escalations

Delegating Work

MS Office

Call Monitoring

Customer Relationship Management (CRM)

Leading Team Meetings

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Problem Resolution

Call center experience

Computer Proficiency

Conflict Resolution

Team Management

CRM software knowledge

Complaint Handling

Team coaching

CRM Software

HR Support

Staff Monitoring

Certification

  • Certified CUSTOMER SERVICE, SENA - 2022
  • CUSTOMER SERVICE Training - CONCENTRIX

Languages

Spanish
Native or Bilingual
English
Upper intermediate (B2)
Portuguese
Elementary

Timeline

FOH Team Member

Seamores
09.2023 - Current

Team Leader

Concentrix
09.2019 - 06.2023

Back Office Executive

Ventas Y Servicios
07.2018 - 01.2019

Customer Representative

Teleperformance
01.2018 - 10.2018

Technological Career - Human Talent Management

SENA

Bachelor of Science - Social And Philosophical Foundations of Education

GIMNASIO NUEVO MODELIA

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Maria Jose Sanchez Medina