Maria Luisa Chamorro Retamozo
Ascot Vale,VIC
Summary
Proven to excel in front office management and administrative support, I significantly enhanced patient and customer service experiences. Leveraging skills in data entry and team collaboration, I streamlined appointment scheduling and improved operational efficiency. My punctuality and ability to multitask have consistently contributed to a positive and efficient workplace environment.
Overview
12
12
years of professional experience
Work History
Dental Receptionist
Santa Rosa de Lima
Buenos Aires , Argentina
12.2016 - 10.2024
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Managed front desk operations including scheduling appointments, collecting payments.
- Provided support with front office duties such as photocopying documents or scanning files.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Collected payments from patients and arranged payment schedules.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Restaurant Hostess
Johnny B.
Buenos Aires, Argentina
03.2013 - 11.2016
- Engaged customers
- Managed reservations, preventing overbooking and delays
- Maintained clean and organized waiting area
- Managed the dining and seating flow by monitoring restaurant activity
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
Business High School Dr. Antonio Bermejo
Buenos Aires 12-2012
Skills
- Data entry
- Organized
- Administrative Support
- Punctual and Reliable
- Front Office Management
- Team Collaboration
- Excellent multitasking capability
Timeline
Dental Receptionist
Santa Rosa de Lima
12.2016 - 10.2024
Restaurant Hostess
Johnny B.
03.2013 - 11.2016
High School Diploma -
Business High School Dr. Antonio Bermejo