Maria Lyka Buta
Carlton,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Heinemann Tax & Duty Free
10.2022 - Current
- Delivers a high level of customers service through exceptional communication, product knowledge and willingness to go above and beyond to meet customers need.
- Adapts to the different types of customers, showing flexibility in his/her approach.
- Efficiently and smartly transacts, ensuring customers are well informed of their outgoing or incoming purchase limits
- Works collaboratively as part of a team, showing team spirit
- Communicates professionally, clearly and effectively to customers and team members.
Passenger Reduced Mobility Agent-PRM (Casual)
Blue Collar Recruitment-DNATA
04.2022 - 02.2023
- Deliver high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner.
- Assisting passengers during, disrupted or delayed services, required special assistance and In wheelchair to and from the aircraft.
Front of House
P’nut Streetfood
08.2020 - 12.2021
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
Sales Associate
Eagle Wings Sportswear
05.2018 - 10.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma Of Business - Business
Lead College
Sydney07.2022
Bachelor of Science - Marketing And Advertising
De La Salle University-Dasmarinas
Cavite, Philippines03.2019
Skills
- Product and Service knowledge
- Awareness of health and safety procedures
- Ability to multi task
- Customer service
Reference
Salina Thapa - Heinemann
- Team Leader
- 0415 304 270
Han Pascua - P'nut
- Manager
- 0402 595 119
Emiliya Drenovska - L&I Inc.
- Manager
- 715 358 3871
Timeline
Sales Consultant
Heinemann Tax & Duty Free
10.2022 - Current
Passenger Reduced Mobility Agent-PRM (Casual)
Blue Collar Recruitment-DNATA
04.2022 - 02.2023
Front of House
P’nut Streetfood
08.2020 - 12.2021
Sales Associate
Eagle Wings Sportswear
05.2018 - 10.2018
Diploma Of Business - Business
Lead College
Bachelor of Science - Marketing And Advertising
De La Salle University-Dasmarinas
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