Mariam Ajami
Greenvale
Summary
Extensively experienced administrator and personal assistant in the banking and finance sector. Highly skilled in providing high-level support and ensuring operational efficiency. Possessing a strong understanding of financial processes, exceptional organizational abilities, and a steadfast commitment to maintaining confidentiality. Thrives in managing schedules, coordinating communications, and facilitating seamless interactions between clients and stakeholders. Proactive approach and meticulous attention to detail contribute consistently to team success. Valuable asset in fast-paced financial environments.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Reed Plumbing & Drainage Solutions
10.2024 - Current
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
Personal Assistant to Head of Customer Care
Bizcap
04.2023 - 10.2024
- As the Personal Assistant to the Head of Customer Care at Bizcap, I was integral to the smooth operation of the department
- My primary responsibilities included managing the executive’s calendar, coordinating meetings, and travel arrangements to ensure seamless daily operations
- This involved handling inquiries and correspondence with professionalism, ensuring that sensitive information remained confidential
- Displayed absolute discretion at handling confidential information.
- I organised and compiled all files, creating comprehensive indexes for discovery related to police warrants and court hearings
- My attention to detail allowed me to maintain accurate records and databases, while my strong organisational skills enabled me to manage multiple tasks effectively
- Part of my responsibilities included providing instructions to Bizcap's external legal and enforcement teams, in a compliant yet effective manner.
Sales Assistant
Century 21
01.2020 - 04.2023
- As a Sales Assistant, my role involved supporting agents to optimize their performance and service quality
- I was responsible for a variety of tasks to ensure smooth operations and effective job execution
- This included greeting customers and clients with professionalism, answering phone inquiries, and directing them to the appropriate departments
- I maintained security procedures and ensured a clean workplace while organizing and assisting with open inspections
- Additionally, I managed the creation and distribution of brochures and flyers for selling agents, as well as listing properties online for sales and rentals
- My contributions helped streamline processes and enhance the overall customer experience
Senior Crew Trainer and Cafe Barista
McDonalds
01.2014 - 01.2023
- As a Senior Crew Trainer and Cafe Barista at McDonald's, I played a pivotal role in enhancing customer experience and operational efficiency
- In my capacity as a trainer, I was responsible for onboarding new team members, providing hands-on training in food preparation, customer service, and adherence to safety and quality standards
- I developed training materials and conducted workshops to ensure all staff were well-equipped to perform their roles effectively
- In addition to training, as a Cafe Barista, I crafted high-quality beverages, maintained a welcoming atmosphere, and provided exceptional customer service to ensure satisfaction
- My role required strong multitasking abilities as I balanced training responsibilities with daily operations, maintaining equipment, and ensuring compliance with health regulations
- Through my leadership and commitment to teamwork, I contributed to a positive work environment, fostering collaboration and motivation among crew members
Forms and Advocacy Volunteer
PRACE Clinic
01.2018 - 12.2019
- Interviewing and drafting: prior to assisting clients with their matter, I would ask a series of questions to assist me to successfully answer their enquiry
- Working with interpreters: successfully worked with multiple interpreters during our placement to assist clients that weren't of an English-speaking background to access our services
- Managing files: kept a current and organised database of every client serviced as well as a detailed report of assistance provided to them
- Advocacy with sector and government on behalf of clients: contacted many different sectors and government organisations to successfully assist clients on their behalf
- Research and referrals: conducted research for clients to ensure they received accurate information regarding their query and provided them with referrals to other clinics that could better assist them with their needs
Education
Bachelor of Arts - Criminology
La Trobe University
Melbourne, VIC12-2021
Diploma - Criminal Justice
La Trobe University
Melbourne, VIC12-2017
Skills
- Team support and assistance
- Transaction processing
- Credit solutions guidance
- Financial product sales
- Balance verification and reconciliation
- Excellent communication skills
Accomplishments
Achievement letter from the Chair of Law and Public Policy Head, Law School College of Arts La Trobe University | 2019
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Office Coordinator
Reed Plumbing & Drainage Solutions
10.2024 - Current
Personal Assistant to Head of Customer Care
Bizcap
04.2023 - 10.2024
Sales Assistant
Century 21
01.2020 - 04.2023
Forms and Advocacy Volunteer
PRACE Clinic
01.2018 - 12.2019
Senior Crew Trainer and Cafe Barista
McDonalds
01.2014 - 01.2023
Bachelor of Arts - Criminology
La Trobe University
Diploma - Criminal Justice
La Trobe University
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