Mariam Dannaoui
Wattlegrove,NSW
Summary
I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
11
11
years of professional experience
Work History
Senior Beauty Therapist
The Skin and Body Studio
Sydney, NSW
09.2023 - Current
- Increased salon revenue through upselling additional services and retail products to clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Beauty Therapist
Future Laser and Body Clinic
Sydney, NSW
07.2023 - 09.2023
- Enhanced client relationships through excellent customer service and effective communication skills.
- Educated clients on care processes and advised on further care and products.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Better Bin Hire Geelong
Abdel Wahed Dannaoui
Geelong
01.2014 - 08.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Makeup Course - Makeup
Makeup By Anastasia
Online04.2023
Diploma of Beauty Therapy -
Elly Lukas
2022
Skills
- Detail-Orientated
- Makeup Application
- Customer Consulting
- Product Promotion
- Skin Type Assessments
- Beauty Transformations
- Skin Condition Diagnosis and Treatment
- Strong Communication Skills
- Team Leadership Qualities
- Organization and Multitasking
- Hygiene and sanitation standards
Languages
Arabic
Full Professional
Timeline
Senior Beauty Therapist
The Skin and Body Studio
09.2023 - Current
Beauty Therapist
Future Laser and Body Clinic
07.2023 - 09.2023
Better Bin Hire Geelong
Abdel Wahed Dannaoui
01.2014 - 08.2018
Makeup Course - Makeup
Makeup By Anastasia
Diploma of Beauty Therapy -
Elly Lukas