Mariam Ghazal
Greenacre,NSW
Summary
Dynamic Customer Service Representative with a proven track record at Snap Printing, excelling in problem resolution and relationship building. Enhanced customer satisfaction through effective communication and active listening, leading to improved service recovery outcomes. Skilled in data entry and team development, consistently delivering personalized solutions that foster loyalty and retention.
Overview
2000
2000
years of professional experience
Work History
Customer Service Representative
Snap Printing
- Trained new staff on company policies and customer service best practices, fostering team efficiency.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Collaborated with cross-functional teams to enhance product knowledge and support customer needs effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Kwikkopy
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Adam’s Financial
Bankstown, NSW
05.1997 - 06.1999
- Resolved customer inquiries through effective communication, enhancing overall satisfaction.
- Processed orders accurately, ensuring timely delivery and adherence to quality standards.
- Assisted team members in troubleshooting technical issues, promoting collaborative problem-solving.
- Managed customer complaints with empathy, leading to improved service recovery outcomes.
- Streamlined workflow processes, reducing response times for customer requests significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Office Administration
Bankstown Tafe
Bankstown, NSW05.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Team development
Timeline
Customer Service Representative
Adam’s Financial
05.1997 - 06.1999
Customer Service Representative
Snap Printing
Customer Service Representative
Kwikkopy
Office Administration
Bankstown Tafe