Mariam Guthrie
Sydney,Australia
Summary
Detail-oriented professional experienced in stakeholder engagement and administrative coordination in fast-paced settings. Manages high-volume inquiries, coordinates team communication, and maintains precise documentation to enhance operational efficiency. Known for strong organizational skills and the ability to prioritize competing demands with professionalism.
Overview
2027
2027
years of professional experience
Work History
Sales Manager / Genesis Sales Executive
Volkswagen & Genesis
Northern Beaches
2025 - Current
- Lead and develop a high-performing sales team to achieve monthly and annual vehicle sales targets.
- Oversee the end-to-end sales process from lead management through to vehicle delivery while ensuring a premium customer experience.
- Monitored team performance, set KPIs, and coached staff to improve conversion rates and enhance profitability.
- Coordinated with finance, service, and administration teams to ensure seamless dealership operations.
- Supported Genesis vehicle sales while fulfilling Sales Manager responsibilities, adapting to luxury brand and customer demographic.
Sales Manager
Volkswagen
Castle Hill
2024 - 2025
- Led dealership sales team to achieve monthly and annual vehicle targets.
- Managed performance KPIs and sales reporting to enhance team coaching.
- Coordinated vehicle stock levels and facilitated interdepartmental communication.
Sales Consultant / Aftermarket Consultant
Volkswagen
Castle Hill
2021 - 2024
- Sold aftermarket products, enhancing vehicle appeal and customer satisfaction.
- Built strong client relationships, fostering repeat business and ensuring positive customer experiences.
- Delivered consultative vehicle purchasing experiences with strong product knowledge.
Sales Trainee / Registration Support
Volkswagen
Castle Hill
2021 - 2021
- Coordinated vehicle registration processing, documentation, and delivery to ensure timely completion.
- Assisted customers in understanding vehicle features and benefits.
- Participated in training sessions to learn sales techniques and product knowledge.
- Acquired foundational knowledge of dealership systems and sales processes to support team objectives.
- Collaborated with team members to develop promotional strategies for new models.
Sales Assistant
Bonds
Rouse Hill
2018 - 2021
- Provided exceptional customer service, directly supporting store sales targets and KPIs.
- Executed transactions and fulfilled online orders, including click and collect, ensuring seamless customer service.
- Coordinated visual merchandising, promotions, and stock management to enhance customer experience.
Retail Sales Associate
Colette
Penrith
2017 - 2020
- Collaborated with management team to achieve sales targets and key performance indicators.
- Resolved customer issues with diverse personality types using effective knowledge and respect to enhance satisfaction.
- Supervised teams of 4-8, fostering a positive work culture and implementing motivational incentives.
Hair Salon Assistant
Hair Candi
Ropes Crossing
2014 - 2018
- Delivered high-quality hair services while fostering positive customer interactions to boost client satisfaction.
- Demonstrated professional phone etiquette while coordinating appointment bookings to enhance client experience.
- Updated client records by entering contact and billing details alongside service appointments, ensuring accuracy and accessibility.
- Handled financial transactions and provided customers with accurate receipts.
Education
Graduate Certificate - Business Administration
University of Technology Sydney
Sydney, NSWBachelor of Management - Tourism
University of Technology Sydney
Sydney, NSWDiploma of Business -
UTS Insearch
Sydney, NSWSkills
- Sales leadership
- Sales presentations
- Customer relationship management
- Salesforce expertise
- Automotive sales strategies
- KPI management
- Performance coaching
- Team development
- Stakeholder management
- Operational efficiency
- Process improvement
- Professional communication
- Microsoft Office proficiency
- Administrative expertise
- Conversational Spanish
- Conversational Spanish
Timeline
Sales Manager / Genesis Sales Executive
Volkswagen & Genesis
2025 - Current
Sales Manager
Volkswagen
2024 - 2025
Sales Consultant / Aftermarket Consultant
Volkswagen
2021 - 2024
Sales Trainee / Registration Support
Volkswagen
2021 - 2021
Sales Assistant
Bonds
2018 - 2021
Retail Sales Associate
Colette
2017 - 2020
Hair Salon Assistant
Hair Candi
2014 - 2018
Graduate Certificate - Business Administration
University of Technology Sydney
Bachelor of Management - Tourism
University of Technology Sydney
Diploma of Business -
UTS Insearch