MARIAM M
Northern suburbs,Australia
Summary
Highly motivated and customer-focused professional with experience across hospitality, retail, and warehouse operations. Recognized for strong communication, leadership, and the ability to work confidently in fast-paced environments. Recently completed the Certificate IV in Real Estate Practice and eager to grow within the industry.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Hungry Jacks
10.2025 - Current
- Supervised daily operations to ensure adherence to food safety and quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Coordinated shift schedules to optimize staffing levels and maintain efficient workflow.
- Implemented process improvements that enhanced speed of service during peak hours.
- Monitored inventory levels, placing orders to prevent stock shortages and reduce waste.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Pick/Packer
Adore Beauty
01.2023 - 01.2025
- Gained experience in stock receiving, picking/packing, and dispatch preparation.
- Handled customer complaints and handled product returns.
- Met daily targets in a fast-paced environment with accuracy and efficiency.
- Trained new staff on safety protocols and operational procedures within the warehouse environment.
- Ensured accurate picking of products per customer orders, maintaining high quality standards.
- Operated warehouse management systems for inventory tracking and order processing.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Team Leader
Hungry Jacks
01.2021 - 01.2023
- Trained new employees and ensured safety/food hygiene compliance.
- Managed cash handling, stock levels, and shift organization.
- Resolved customer concerns professionally.
- Provided friendly customer service.
- Assisted with product presentation and simple cash handling.
- Helped lead a team of 5-10 team members.
Education
Certificate IV - Real Estate Practice
Global Real Estate Training
10-2025
Year 12 -
Roxburgh College
11-2022
Primary Education - undefined
Private School
SyriaReal Estate Sales Fast Track Program -
Global Real Estate Training
12-2024
Skills
- Excellent customer service and communication skills
- Strong organizational and time management abilities
- Adaptable and resilient in dynamic environments
- Valid Australian driver’s license and full working rights
- Ability to build and maintain strong relationships
- Cash handling
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Certification
- Real Estate Sales Fast Track Program — Global Real Estate Training
- Certificate IV in CPP41419 Real Estate Practice
Languages
Fluent in Assyrian.
Fluent in Arabic.
Fluent in English.
Intermediate in Turkish.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Contact
- Northern suburbs, VIC 3064
- 0466 020 853
- Mariammoshe3@gmail.com
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementInterests
Learning new languages
Reading self-growth books
Drawing
Timeline
Shift Supervisor
Hungry Jacks
10.2025 - Current
Pick/Packer
Adore Beauty
01.2023 - 01.2025
Team Leader
Hungry Jacks
01.2021 - 01.2023
Primary Education - undefined
Private School
Certificate IV - Real Estate Practice
Global Real Estate Training
Year 12 -
Roxburgh College
Real Estate Sales Fast Track Program -
Global Real Estate Training