Mariam Madbouh
Hassall Grove,NSW
Summary
Organised and dependable candidate with a track record of effectively managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to team goals. Motivated to learn and thrive in fast-paced, high-volume environments, quickly adapting to new challenges. Consistently adheres to safety standards and prioritizes the well-being of self and others. operations.
Overview
7
7
years of professional experience
Work History
Relocation Destination Service Consultant
Grace Removals Group
03.2023 - Current
- Assisted clients in obtaining necessary documentation such as visas and work permits, expediting the relocation process.
- Coordinated temporary accommodation bookings while permanent housing was secured, minimizing disruptions to daily life for relocating families or individuals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Facilitated open communication between all parties involved in the relocation process, ensuring timely and accurate information sharing.
- Organized departure services such as lease terminations and utility disconnections, easing transitions out of previous locations for clients moving away from an area I serviced them in previously.
- Continuously monitored client feedback to identify areas for improvement, ensuring ongoing excellence in service delivery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Import Coordinator
Grace Removals Group
11.2021 - 03.2023
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.
- Conducted regular audits of import documentation to ensure accuracy and adherence to regulatory requirements.
- Accurately input shipment details into company's system using Cargowise.
Register Operator, Service Member
Valleygirl
11.2019 - 01.2020
- Monitored self-checkout systems, reconciled cash drawer, demonstrated product features, maintained knowledge of store promotions, and provided friendly service.
Register Operator, Facilitator, Decanter, Door Security, Service member
KMART
06.2017 - 01.2020
- Monitored self-checkout systems, maintained knowledge of store promotions, demonstrated product features, collected data on program effectiveness, and developed organisational systems.
Receptionist
Hassall Grove Plaza Medical Centre
01.2018 - 09.2018
- Confirmed appointments, directed incoming calls, managed multiple tasks, supported administrative duties, sorted mail, and restocked supplies.
Register Operator
Veggie Patch
12.2017 - 01.2018
- Monitored self-checkout systems, prepared written communications, developed working relationships, maintained knowledge of store promotions, and processed stock.
Education
Bachelor of Science - Police Science
University of Western Sydney
Liverpool, NSW11.2023
Diploma of Social Science - Police Science
Western Sydney University
Sydney, NSW11.2020
Year 11-12 -
Loyola Senior High School
Year 7-10 -
St Clare's Catholic High School
Primary -
Hassall Grove Public School
Skills
- Excellent written and verbal communication skills
- Leadership and management
- Strong time management skills with a high attention to detail
- Experience working collaboratively with managers and coworkers on large projects
- Exceptional customer service skills in dealing with customers in a swift and timely manner
- Microsoft Office Suite
- Fluent in Multiple Languages
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Analytical Thinking
- Excellent Communication
- Organizational Skills
Accomplishments
In April 2024, I was selected as one of four national participants in the inaugural run of GCW's Future Leadership Program under the Grace Group. This opportunity recognised my day-to-day contributions to the company and allowed me to collaborate with a team to assess and enhance workplace culture over three months. We presented our findings to the Leadership Advisory Board for implementation, significantly enhancing my leadership skills in the process.
Awards
- Black report awards
- 100% attendance award
- Red report award
- First Aid completed training (qualified for 3 years)
- Community service award
- Certificate of Service award x2
References
- Chris or Jordan, Kmart, 0294213800
- Juan Chavez, Loyola Senior, jchavez5@gmail.com
- Lauren, Valleygirl, 0450 025 015
- Dermot Gill, Western Sydney University, d.gill@westernsydney.edu.au
- Gabriela Tama, Service Manager, 0298385654
Languages
Arabic
Native or Bilingual
Timeline
Relocation Destination Service Consultant
Grace Removals Group
03.2023 - Current
Import Coordinator
Grace Removals Group
11.2021 - 03.2023
Register Operator, Service Member
Valleygirl
11.2019 - 01.2020
Receptionist
Hassall Grove Plaza Medical Centre
01.2018 - 09.2018
Register Operator
Veggie Patch
12.2017 - 01.2018
Register Operator, Facilitator, Decanter, Door Security, Service member
KMART
06.2017 - 01.2020
Year 11-12 -
Loyola Senior High School
Year 7-10 -
St Clare's Catholic High School
Bachelor of Science - Police Science
University of Western Sydney
Diploma of Social Science - Police Science
Western Sydney University
Primary -
Hassall Grove Public School
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