Mariam Mohamed Omar

• Provided support to customers in resolving technical issues related to services offered.
• Developed and maintained service delivery plans for all customers, ensuring objectives were met and exceeded.
• Maintained accurate records of all customer interactions using CRM software tools.
• Maintained records of all customer interactions including notes about conversations, follow-up actions taken.
• Conducted regular meetings with stakeholders to discuss progress on key initiatives and areas of improvement.
• Conduct culturally sensitive intake and needs assessments.
• Develop and implement person-centered NDIS plans.
• Assist clients in understanding and navigating the NDIS system.
• Coordinate services aligned with client goals, and support needs.
• Create and monitor client budgets under NDIS funding.
• Support clients in choosing appropriate and culturally safe service providers.
• Ensure access to language support services (interpreters, translated materials).
• Advocate for clients at the service level to ensure that needs are met respectfully and effectively.
• Promote access to culturally appropriate, trauma-informed services.
• Build trust and rapport with clients and their families.
• Liaise with service providers, community groups, and mainstream agencies.
• Monitor the quality of service delivery and client satisfaction.
• Maintain accurate documentation, and ensure compliance with NDIS guidelines.
• Support clients in preparing for and attending plan reviews.
• Encourage client independence, social inclusion, and community participation.

• Participated in team meetings to discuss progress on projects and provide feedback on potential solutions.
• Developed research protocols and conducted interviews with study participants.
• Wrote reports summarizing findings from completed studies.
• Assisted in designing questionnaires for use in surveys and other types of data collection activities.
• Performed administrative tasks such as scheduling appointments, preparing correspondence, maintaining records.
• Organized focus groups and facilitated discussions among participants to identify themes related to the research objectives.
• Utilized a variety of computer software programs including SPSS and Excel to analyze data sets.
• Designed presentations that outlined the results of studies conducted by the research team.
• Conducted field observations to gather data for analysis.
• Assist with culturally appropriate research design.
• Help translate research tools and materials (e.g., surveys, interview questions).
• Interpret during interviews or focus groups.
• Build trust and rapport with community members.
• Identify and explain cultural nuances to the research team.
• Support trauma-informed approaches in interactions.
• Provide insights on ethical considerations within the community.
• Co-facilitate community engagement and consultations.
• Assist with data collection in a respectful, and sensitive manner.
• Help analyze data with cultural and contextual interpretation.
• Provide feedback on findings to ensure accurate representation.
• Act as a liaison between researchers and the community.
• Support the dissemination of results in accessible formats and languages.
• Advocate for community needs and perspectives within the project.

• Evaluated current business processes and developed plans for improvement.
• Worked closely with other departments to ensure smooth operations across the organization.
• Implemented new technologies to improve operational efficiency and reduce costs.
• Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
• Performed high-level service in multicultural and diverse environment.
• Liaised between departments to support operational productivity and represent corporation.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.

• Provided emotional support and guidance to youths in difficult situations.
• Maintained records of program services provided to ensure compliance with regulations.
• Monitored attendance and progress of participants in programs.
• Ensured safety of all youths while attending programming or events outside the facility.
• Assisted youths in developing life skills such as problem solving, communication, decision-making.
• Facilitated group discussions, activities, and workshops for youths on a variety of topics.
• Collaborated with other professionals to provide comprehensive services to clients.
• Encouraged youth participation in civic engagement opportunities within their communities.
• Educated parents and guardians on available resources in the community that could benefit their child.
• Used calm, positive, and encouraging approach with youth.
• Modeled positive behavior for residents by providing leadership and positive interactions.
• Trained and supervised volunteers and junior staff in youth work principles and practices.
• Communicated regularly with parents and guardians regarding youth activities, progress, and concerns.

• Design group programs that are trauma-informed and culturally appropriate.
• Conduct pre-group assessments to understand participants' needs and readiness.

• Create a safe, respectful, and supportive group environment.
• Facilitate sessions that promote healing, resilience, and empowerment.
• Use culturally relevant therapeutic approaches (e.g., storytelling, art, movement).
• Encourage peer support, sharing, and collective healing.
• Adapt content and pace based on participants' emotional responses and cultural cues.

• Recognize and respond to trauma symptoms during group sessions.
• Set clear boundaries, provide grounding techniques, and ensure emotional safety.
• Avoid re-traumatization through careful management of sensitive topics.
• Provide options for participants to engage at their own comfort level.

• Work with community leaders and organizations to build trust.
• Coordinate with caseworkers, schools, or service providers as needed.
• Advocate for appropriate mental health support for participants.
• Refer individuals to one-on-one counseling if needed.

• Track participant progress and group outcomes.
• Gather feedback to improve future group programs.
• Maintain confidentiality and accurate clinical records.
• Engage in ongoing supervision and cultural competency training.

Educating and caring for children (NQF and EYLF-aligned), engaging with families, and building trust (Quality Area 6), community collaboration, and advocacy. Upholding Family Assistance Law (FAL) Compliance. Professional Practice, Compliance, and Continuous Improvement.

• Contributed towards creating a curriculum based on developmental milestones set out by the Early Years Foundation Stage, i.e.
• Deliver a play-based, inclusive learning program that supports children’s identity, well-being, communication, and belonging.
• Apply trauma-informed practices to help children feel safe, regulated, and connected.
• Support bilingualism and cultural identity in learning environments.
• Observe, document, and assess learning using EYLF principles and learning outcomes.
• Tailor learning experiences for children with disrupted early development due to trauma or displacement.
• Comply with Quality Area 1: Educational Program and Practice.
• Build culturally respectful, trauma-sensitive relationships with families from refugee backgrounds.
• Communicate regularly and accessibly, using interpreters or translated materials when needed.
• Support parents in understanding the Australian early learning system and their child's development.
• Encourage family participation and input in the child’s learning journey.
• Respect and incorporate family traditions, languages, and parenting values.
• Help families navigate services such as health, education, and housing.
• Liaise with local refugee and multicultural services to support families holistically.
• Engage community leaders or bi-cultural workers to support cultural safety.
• Advocate for access to early intervention, mental health, and social support services.
• Promote inclusive practices and anti-bias education within the service.
• Support community-building events and partnerships to enhance family connectedness.
• Ensure accurate attendance records, enrollment details, and session reports in line with FAL requirements.
• Support families in understanding and accessing Child Care Subsidy (CCS).
• Ensure compliance with FAL in relation to enrollment notices, income assessments, and absences.
• Follow lawful procedures for documenting eligible hours and entitlements.
• Collaborate with administrative staff to maintain funding integrity and transparency.
• Maintain compliance with Education and Care Services National Law and Regulations.
• Participate in Quality Improvement Planning (QIP) and self-assessment.
• Engage in regular professional learning on trauma, cultural competence, and early childhood best practices.
• Work ethically and in line with the ECA Code of Ethics and NQS requirements.
• Mentor colleagues in inclusive, trauma-aware, and family-centered practice.
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• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Deliver Certificate III and Diploma-level ECEC training using clear, accessible language.
• Use visual aids, bilingual resources, and hands-on activities to support language learners.
• Adapt training content to reflect cultural norms and real-life examples relevant to learners' backgrounds.
• Break down complex concepts (e.g., child development, regulations) into practical, understandable steps.
• Incorporate culturally familiar learning styles, and respect for traditional knowledge.
• Support learners in developing workplace English, including early childhood terminology.

• Conduct initial assessments to identify individual learning needs, including language and literacy.
• Offer one-on-one or small group support where needed.
• Build trusting relationships to encourage confidence and participation.
• Provide trauma-informed support for learners with disrupted education or trauma histories.
• Refer learners to English language or literacy programs, if needed.

• Teach practical skills for working in early childhood settings, including routines, safety, and communication.
• Prepare learners for vocational placement (e.g., work experience, internships).
• Liaise with inclusive early childhood services, willing to support diverse learners.
• Support learners in understanding Australian work culture, and professional expectations.
• Guide learners in resume writing, job applications, and interview preparation.

• Collaborate with community organizations, refugee services, and multicultural support networks.
• Engage families, where appropriate, to support learners’ study and career pathways.
• Provide culturally appropriate information sessions about ECEC careers.
• Celebrate cultural diversity, and include learners’ languages, traditions, and parenting knowledge in discussions.

• Advocate for greater diversity in the early childhood workforce.
• Champion cultural inclusion and anti-bias approaches in ECEC.
• Mentor learners to see themselves as valued, future educators.
• Encourage learners to use their bilingual and bicultural skills as strengths in early learning settings.

• Assess learners in line with nationally accredited training standards (e.g., CHC30121, CHC50121).
• Ensure all training and assessment tools are accessible and compliant with ASQA requirements.
• Maintain accurate learner records, assessments, and progress notes.
• Participate in professional development on inclusive education and adult learning.
• Contribute to the continuous improvement of culturally responsive training practices.

In-Class Support (Teacher Aide Role), Cultural and Emotional Support for Students, Family and Community Liaison. Collaboration, Advocacy, Compliance, and Professional Conduct.

• Support students with English as an Additional Language or Dialect (EAL/D) in understanding instructions, tasks, and classroom routines.
• Assist teachers in adapting lessons and materials to meet students' language and learning needs.
• Provide one-on-one or small group support for students with limited prior schooling or trauma-related learning gaps
• Encourage student engagement, participation, and confidence in the classroom.
• Use visual aids, gestures, and bilingual strategies to support comprehension.
• Help manage classroom behavior with trauma-informed strategies.
• Build trusting relationships with students to help them feel safe, respected, and included.
• Recognize signs of trauma or distress, and refer students to appropriate school wellbeing staff.
• Support students in navigating school expectations and routines.
• Celebrate students' cultural identity and encourage pride in their background.
• Act as a cultural bridge between students and the broader school community.
• Build relationships with families from refugee backgrounds in a culturally sensitive and respectful manner.
• Support communication between school staff and families, including organizing interpreters or using translated materials.
• Explain school policies, events, and expectations in accessible ways.
• Encourage and facilitate parent engagement in school life (e.g., parent-teacher interviews, cultural events, homework support).
• Refer families to relevant support services (housing, settlement, counseling, Centrelink, etc.).
• Coordinate or support culturally inclusive family information sessions.
• Liaise with multicultural and refugee support services to strengthen family and student support.
• Advocate for students' and families' needs within the school (e.g., learning support, counseling, uniforms, transport).
• Work with teachers and leadership teams to promote inclusive, culturally safe practices.
• Support the professional development of staff around cultural competence and trauma-aware education.
• Participate in multicultural, well-being, or inclusion committees within the school.
• Maintain confidentiality and professionalism at all times.
• Keep accurate records of family contacts, support provided, and referrals made.
• Follow school policies and procedures related to child safety, well-being, and data privacy.
• Engage in ongoing professional learning, especially related to EAL/D, trauma-informed care, and community engagement.
• Support whole-school strategies aligned with national frameworks, such as the Australian Student Wellbeing Framework and Multicultural Education Policy.

• Conducted home visits to assess the safety and well-being of children in their homes.
• Served as an advocate for foster care youth transitioning into adulthood by helping them access necessary resources.
• Provided case management services to families involved with Child Protective Services.
• Facilitated educational workshops on child abuse prevention, family dynamics, and parenting skills.
• Assisted in the development and implementation of child protection plans for at-risk children.
• Provided emotional support to children during difficult times or transitions.
• Worked with community resources to engage youth in pro-social activities and help families access services.
• Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
• Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
• Worked with care team to assess client needs and discuss collaborative treatment efforts.
• Interviewed clients individually and in groups to assess situations, capabilities and problems.