MARIAM NAJJAR
Arncliffe,Nsw
Summary
With over 13 years' experience in customer service, I aim to deliver an exceptional experience to my customers. I am highly self-motivated and passionate, and my professional working background has provided me with knowledge and experience in sales and customer service, accounting/bookkeeper. My aim is to work both individually and as a team member to develop relationships with clients and build towards common success while continuing to grow my experience in the customer relationship industry. Focused education professional with master's degree in administration and experience helping students achieve education goals. Talented at building lasting relationships and partnering with others to meet objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Administration position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Director
Mkay Business Administration Services PTY LTD
10.2023 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed project budgets and managed production costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Targeted new customers to grow geographic reach and increase revenue.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
ASSISTANCE / SUPPORT COORDINATE
NDIS VOLUNTEERING
08.2019 - Current
- Excellent interpersonal and active listening skills
- Excellent written and verbal communication skills
- Ability to adapt communication style to meet their needs
- Able to resolve conflict
- Strong administrative skills, time management, coordination of tasks, efficient work practices
- Excellent computer literacy and confidence and capability in using systems and technology
- Ability to build and maintain strong community connections and relationships with service providers, individuals
- Ensure regular contact is maintained and recorded
- Priorities, manage, and administer a caseload/task in a coordinated, efficient, and timely manner
- Following up on emails
- Plan Management
- Managing budgets
- Dealing with Transportation, Physio, Rehabilitation
- Answering Phone Calls
- Ability to work under pressure
- Reporting to Support Coordinate, Occupational Therapy, Doctors, Specialist
- Managing NDIS plan to pursue their goals.
ASSISTANT TRAVEL SUPPORT - TEACHERS AIDE
NSW DEPARTMENT OF EDUCATION
02.2016 - 12.2017
- Instructed and monitored students in use and care of equipment and materials
- Discussed assigned duties with classroom teachers to coordinate instructional efforts
- Helped students master assignments and reinforced learning concepts presented by teachers
- Worked one-on-one with special needs students to help navigate through school challenges
- Distributed textbooks, workbooks, papers, and pencils to students
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development
- Distributed and collected tests and homework to prepare for grading by head teacher
- Organized student performance and enrichment activities to facilitate learning
- Laminated teaching materials to increase durability under repeated use
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution, and student mentoring
- Assisted teachers with lesson preparation and curriculum implementation
- Contributed to a positive educational setting by delivering gentle discipline and promoting student success
- Supervised children and participated with children in activities
- Handled clerical duties, managed classrooms, and coordinated documents for teachers
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies
- Perform hall and bus duty as instructed by the lead teacher.
CUSTOMER SERVICE OPERATION
MAINFREIGHT INTERNATIONAL
06.2014 - 05.2016
- Experience in EDI system
- Providing the ultimate 'customer experience' in frontline customer service and sales
- Pulled, packed, and converted orders for shipment with computer-generated work orders
- Read work orders or received oral instructions to determine work assignments or material and equipment needs
- Maintained cycle count program to successfully identify and correct problems related to inventory inaccuracy
- Recorded numbers of units handled or moved on daily production sheets or work tickets
- Conferred with purchasing, quality, and sales to rectify damages and shortages
- Entered shipment details into the database
- Answering phone calls 30-50 calls a day
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Worked with fellow sales team members to achieve group targets
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Generated sales across the complete sales cycle process from prospecting through contract negotiations and closings
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Listened to customers to understand needs and refer to optimal services
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Adhered to company initiatives and achieved established goals
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Quick learning, Team player, attention to details
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations
- Evaluated cost, timing, and sustainability factors of different shipping routes to select optimal choices
- Organized destination-specific storage and delivery processes
- Consulted customs brokers to arrange the passage of goods through customs.
CUSTOMS CLERK (TRAINEESHIP)
MAINFREIGHT INTERNATIONAL
10.2011 - 06.2014
- Experience in EDI system
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Invoicing, data entry, payroll
- Filed vehicle logs, cargo records, or billing statements according to company regulations
- Processed invoice payments and recorded information in the account database
- Monitored past due accounts and pursued collections on outstanding invoices
- Consulted with customers regarding needs and addressed concerns
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Answered, screened, and processed a high volume of calls daily with call management system and web-based communications
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Took advantage of discount opportunities by paying vendors within payment terms
- Coded invoices and other records to maintain organized and accurate records
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
CUSTOMER SERVICE REPRESENTATIVE
ZEINAB'S PHARMACY ARNCLIFFE
11.2010 - 08.2011
- Experience in EDI system
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Invoicing, data entry, payroll
- Filed vehicle logs, cargo records, or billing statements according to company regulations
- Processed invoice payments and recorded information in the account database
- Monitored past due accounts and pursued collections on outstanding invoices
- Consulted with customers regarding needs and addressed concerns
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Answered, screened, and processed a high volume of calls daily with call management system and web-based communications
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Took advantage of discount opportunities by paying vendors within payment terms
- Coded invoices and other records to maintain organized and accurate records
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
CUSTOMER SERVICE SPECIALIST
NAJJAR SUPERMARKET
07.2009 - 10.2010
- Coordinated inventory, stocking, and ordering
- Invoicing, processing payment
- Entered information into the system to update status reports
- Performed scheduled inventory counts and supply audits
- Inspected incoming materials for damage
- Used technology resources to assist customers in locating and selecting items
- Engaged customers in friendly, professional dialogue to determine needs
- Accepted cash and credit card payments, issued receipts, and provided change
- Learned roles of other departments to provide coverage and keep the store operational
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Processed sales transactions to prevent long customer wait times
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections
- Prepared bank reconciliations, managed field audits, and reviewed accounting records for accuracy.
TRAVEL CONSULTANT
CRC TRAVEL SYDNEY
02.2009 - 12.2009
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets
- Updated corporate travelers' profiles with current information for optimal recordkeeping
- Processed credit and debit payments and handled confidential information with discretion
- Responded promptly to clients regarding visa, passport, and security inquiries
- Helped clients achieve the lowest fares and minimize risks of penalties
- Searched and confirmed travel reservations for customers
- Explained benefits of purchasing travel insurance with clients
- Used company tools and systems to complete requests
- Experience in Galileo System.
Education
Certificate IV - Accounting/Bookkeeping
Accounting/Bookkeeping
Certificate IV - Mortgage Broker Management
Entry Education
Sydney, NSW12.2023
Certificate III Freight Forwarding and Logistics -
IN HOUSE TRAINING -MAINFREIGHT INTERNATIONAL
03.2009
Certificate III - International Travel -
CRC TRAVEL- TRAVEL, CENTRAL – SYDNEY
12.2008
Year 10 -
Kogarah High School
12.2008
Skills
- Verbal and Written Communication
- Individual Student Assistance
- Teacher Support and Collaboration
- Supervising Student Activities
- Reading and Writing Support
- Tutoring and Mentoring
- Calm and Patient Demeanor
- Helping Students with Special Needs
- Supervising Classroom Activities
- Punctual and Dependable
- Shipment Tracking
- Schedule Coordination
- Problem Resolution
- Computer Skills
- Customer Liaison
- Customer Relationship Management
- Relationship Selling
- Post-Sales Support
- On-Site Product Demonstrations
- Sales Closing
- Customer Needs Assessment
- Customer Service
- Training & Development
- Friendly, Positive Attitude
- People Skills
- Flexible Schedule
Languages
Can speak flute Arabic.
Translate verbal communication.
Timeline
Director
Mkay Business Administration Services PTY LTD
10.2023 - Current
ASSISTANCE / SUPPORT COORDINATE
NDIS VOLUNTEERING
08.2019 - Current
ASSISTANT TRAVEL SUPPORT - TEACHERS AIDE
NSW DEPARTMENT OF EDUCATION
02.2016 - 12.2017
CUSTOMER SERVICE OPERATION
MAINFREIGHT INTERNATIONAL
06.2014 - 05.2016
CUSTOMS CLERK (TRAINEESHIP)
MAINFREIGHT INTERNATIONAL
10.2011 - 06.2014
CUSTOMER SERVICE REPRESENTATIVE
ZEINAB'S PHARMACY ARNCLIFFE
11.2010 - 08.2011
CUSTOMER SERVICE SPECIALIST
NAJJAR SUPERMARKET
07.2009 - 10.2010
TRAVEL CONSULTANT
CRC TRAVEL SYDNEY
02.2009 - 12.2009
Certificate IV - Accounting/Bookkeeping
Accounting/Bookkeeping
Certificate IV - Mortgage Broker Management
Entry Education
Certificate III Freight Forwarding and Logistics -
IN HOUSE TRAINING -MAINFREIGHT INTERNATIONAL
Certificate III - International Travel -
CRC TRAVEL- TRAVEL, CENTRAL – SYDNEY
Year 10 -
Kogarah High School