Marie Semhat
Hurstville
Summary
Enthusiastic and driven 19-year-old university student pursuing a degree in speech pathology, seeking to gain practical experience and insights into the real world. Proficient in data analysis, research methodologies, and report writing, with a solid foundation in understanding social dynamics and issues. Demonstrates strong analytical thinking, effective communication, and interpersonal skills, making me well-equipped to contribute to research projects and team environments. Eager to apply academic knowledge in a professional setting, I am committed to leveraging my skills to support and enhance organisational goals, while pursuing opportunities for personal and professional development.
Overview
5
5
years of professional experience
Work History
COMMERCIAL CLEANING
Ivy Enterprise
01.2024 - Current
- Professional and reliable mobile commercial cleaner with experience in delivering high-quality cleaning services to various commercial properties, including post-construction clean-ups
- Operated and maintained cleaning equipment, applied effective cleaning techniques, and ensured a hygienic environment across different locations
- Demonstrated expertise in handling debris and dust from construction sites, providing thorough and meticulous cleaning to prepare spaces for use
- Showed strong organisational skills, attention to detail, and adaptability to diverse cleaning needs
- Managed time efficiently and worked independently while consistently achieving excellent results
BARISTA
Finicia Cafe
01.2023 - Current
- Energetic and skilled barista with experience in preparing and serving a variety of coffee and espresso-based drinks in a fast-paced café environment
- Adept at operating coffee machines, maintaining cleanliness, and ensuring high standards of customer service
- Demonstrates strong multitasking abilities, attention to detail, and the capability to create a welcoming atmosphere for customers
- Experienced in managing inventory, handling cash transactions, and providing recommendations based on customer preferences
KITCHEN ASSISTANT
Grain'd Cafe
01.2023 - Current
- Dedicated and efficient dishwasher with experience maintaining cleanliness and hygiene in a busy café environment
- Responsible for washing, sanitising, and properly storing dishes, utensils, and kitchen equipment
- Demonstrates strong attention to detail, organisational skills, and the ability to work effectively as part of a team
- Proven ability to handle high volumes of dishes while ensuring adherence to health and safety standards and contributing to a smooth operation of the kitchen
WAITRESS
Ben & Annie's
01.2022 - Current
- Efficient and customer-focused waitress with experience in providing excellent service in fast-paced dining environments
- Responsible for greeting and seating guests, taking and delivering orders accurately, and ensuring customer satisfaction
- Demonstrates strong communication skills, multitasking abilities, and a keen attention to detail
- Proven track record of handling cash transactions, managing reservations, and maintaining a clean and organised work area
- Committed to creating a positive dining experience and addressing customer needs promptly
CASHIER
St George Fruit Market
01.2021 - Current
- Friendly and reliable cashier with a proven ability to handle transactions efficiently and accurately
- Experienced in providing exceptional customer service, managing cash and credit transactions, and resolving any issues or concerns promptly
- Skilled in maintaining a clean and organised checkout area, processing returns and exchanges, and assisting with restocking shelves when needed
- Known for strong communication skills, a positive attitude, and the ability to thrive in a busy retail environment
CASHIER
Big Fresh
01.2020 - Current
- Detail-oriented and customer-focused cashier with experience in managing transactions, handling cash, and providing excellent customer service in a retail setting
- Responsible for accurately processing purchases, answering customer inquiries, and ensuring a positive shopping experience
- Occasionally assisted with stocking shelves, maintaining inventory levels, and organizing displays
- Demonstrates strong organisational skills, attention to detail, and the ability to work efficiently in a fast-paced environment
Passenger Assistance Officer
Menzies Aviation
09.2024 - 02.2025
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Generated invoices and collected payment from guests.
- Entered information into reservations system to update and maintain records.
- Reduced errors in data entry by attentively inputting guest information into the system accurately and efficiently.
- Answered questions about resort amenities and offered area attractions information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Tagged baggage and routed to appropriate location for loading and screening.
Education
BACHELOR OF SOCIAL SCIENCE -
western sydney university
01.2027
Diploma Of Counselling - Counselling
Aston College
Sydney, NSW09.2024
SECONDARY SCHOOL -
blakehurst high school
01.2023
Skills
- Microsoft Office Suite
- Google Workspace
- Active listening
- Writing essays
- Writing reports
- Writing academic papers
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Passenger Assistance Officer
Menzies Aviation
09.2024 - 02.2025
COMMERCIAL CLEANING
Ivy Enterprise
01.2024 - Current
BARISTA
Finicia Cafe
01.2023 - Current
KITCHEN ASSISTANT
Grain'd Cafe
01.2023 - Current
WAITRESS
Ben & Annie's
01.2022 - Current
CASHIER
St George Fruit Market
01.2021 - Current
CASHIER
Big Fresh
01.2020 - Current
BACHELOR OF SOCIAL SCIENCE -
western sydney university
SECONDARY SCHOOL -
blakehurst high school
Diploma Of Counselling - Counselling
Aston College
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