Mariama Kamara
Summary
My primary objective is to provide and maintain administrative support to organisation and a safe work environment that encourages and empowers youth, a young person's growth, clients and development. Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Team Leader
Maple Community Services
02.2024 - 06.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Rostering
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Reviewed, implemented and updated company records related to team activities for future reference.
Therapeutic youth worker
Treehouse Families
Austral and Illawarra suburbs
01.2023 - 01.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Contributed to development of individualized plans to support youth goal achievement.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
Cleaner
ISS CLEANING FACILITIES
Mayor’s office, Strathfield Department of Education, Concord High School, and CROWN hotel
01.2021 - 01.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Disability support worker
PARTNER IN YOUR CARE
Bella Vista, Greenacre, Auburn, Lidcombe
01.2020 - 01.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
Retail assistance
LOVISA
Burwood, Top Ryde, and Bankstown
01.2016 - 01.2020
- Customer service, personal care, transportation, case notes, administering medication, domestic and commercial chores, sending and delivering orders, merchandising, stock audit, register/cashier
Education
Certificate 4 in Disability -
Dulwich Hill High School of Visual Arts and Designs
Skills
- Positive and encouraging approach to staff, client and youth/young person
- Verbal & written communication
- MRG (Mandatory Reporting Guide)
- ROSH
- Behavioral interventions
- Behaviour support
- Case notes and Reporting
- Trauma-informed care
- Family Contact Report
- De-escalation Tactics
- Program Coordination and Activity implementation
- Productivity & Time management
- Special Support
- Training & Development
- Medication Administration
- Ability to understand and relate to the experiences and challenges faced by a young person building trust and rapport
- Effective communication and facilitating positive interactions offering innovative and engaging programs/activities
- Understanding the physical, emotional, and cognitive development of a young person tailoring appropriate support and interventions
- Ensuring the safety, well-being, and confidentiality of a young person and/or client as well as promoting professional conduct, ethical guidelines, and accountability
- Recognizing and addressing the needs and stages of development
- Equipped with problem-solving and Identifying solutions
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Work Planning and Prioritization
- Documentation And Reporting
- Overseeing Daily Activities
- Conflict Resolution
- Giving Constructive Feedback
- Shift Scheduling
- Team Check-Ins
- Onboarding and Orientation
- Team motivation
Leadership Experience
As a therapeutic youth worker in social services and team leader in community services, my aim is to focus on empowering individuals with disabilities or a young person ensuring their voices are being heard and become confident advocates for themselves and others. Ensuring that individuals are represented in decision-making processes in the community and making sure their needs and perspectives are considered and addressed.
References
Upon request
Volunteer Experience
- Salvation Army, Campsie
- Columbia Aged Care
Timeline
Team Leader
Maple Community Services
02.2024 - 06.2024
Therapeutic youth worker
Treehouse Families
01.2023 - 01.2024
Cleaner
ISS CLEANING FACILITIES
01.2021 - 01.2022
Disability support worker
PARTNER IN YOUR CARE
01.2020 - 01.2021
Retail assistance
LOVISA
01.2016 - 01.2020
Certificate 4 in Disability -
Dulwich Hill High School of Visual Arts and Designs