Mariam Ahmad El Yassir
Sydney,NSW
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Green Lebanon Bakery
06.2020 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Collaborated with team members to maintain smooth operations during peak hours.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Performed cash, card, and check transactions to complete customer purchases.
Tutor
Self Employed
03.2020 - 10.2021
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Created positive and encouraging learning environment to foster love for learning among students.
- Conducted regular assessments to monitor student progress and adjust teaching methods accordingly.
- Improved literacy rates among students through innovative reading and comprehension strategies.
- Assisted students in developing study skills and strategies.
- Developed methods to motivate and engage students in learning.
Education
High School Diploma -
Islamic Culture School
Lebanon06-2023
Skills
- Customer satisfaction
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash handling
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Cultural awareness
- Calm demeanor
- Positive and professional
- Honest and dependable
- Cleaning and sanitizing
- Cooperative attitude
- Creative thinking
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Green Lebanon Bakery
06.2020 - 11.2022
Tutor
Self Employed
03.2020 - 10.2021
High School Diploma -
Islamic Culture School
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