Mariam Sulemana Banda
Carlton
Summary
Enthusiastic and detail-oriented customer service professional with 3+ years of experience in fast-paced hospitality environments. Known for delivering outstanding guest experiences, problem-solving under pressure, and collaborating effectively with diverse teams. Currently completing a Bachelor of IT and seeking a dynamic role where I can grow my skills and contribute to a customer-focused team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Grill'd
11.2023 - Current
- Delivered exceptional customer experiences by proactively engaging with guests, addressing inquiries, and offering tailored recommendations, contributing to a 90%+ customer satisfaction rate.
- Managed high volumes of orders during peak hours with accuracy and efficiency, reducing wait times and enhancing operational flow.
- Maintained a clean and organized dining environment, ensuring compliance with health and safety regulations.
- Collaborated with team members to streamline service delivery, contributing to improvement in overall service efficiency.
- Resolved customer concerns promptly and professionally, consistently upholding the company's commitment to quality service.
Crew Member
McDonald's Restaurant
04.2022 - Current
- Provided outstanding front-line customer service in various roles, including front counter, drive-thru, and food preparation, ensuring seamless operations.
- Processed over 150 transactions daily with 100% accuracy, maintaining balanced cash drawers and minimizing discrepancies.
- Spearheaded training initiatives for over 10 new employees, enhancing team readiness and reducing onboarding time.
- Ensured strict adherence to food safety and hygiene standards, maintaining a clean and organized workspace.
- Consistently achieved a 95% order accuracy rate, contributing to high customer satisfaction and repeat business.
Domestic Assistant
Parkglen Friendly Society
05.2022 - 05.2023
- Maintained high cleanliness standards in guest rooms and shared areas, ensuring a welcoming environment for all residents.
- Executed thorough sanitization of high-touch surfaces, exceeding industry hygiene benchmarks.
- Managed inventory and organized cleaning supplies, reducing wastage and improving operational efficiency.
- Supported kitchen operations through the efficient washing and storage of utensils, dishes, and glassware.
- Received recognition for exceptional attention to detail and consistently exceeding cleanliness expectations.
Education
High School Diploma - General Science
Ghana National College
Cape, Central Region01.2021
Bachelor of Information Technology - Information Technology
Deakin University
Burwood, VIC01.2025
Diploma of Information Technology - Information Technology
Deakin College
Burwood, VIC01.2023
Skills
- Customer Service & Guest Engagement
- Effective Verbal & Written Communication
- Appointment Booking & Scheduling
- Problem Solving & Conflict Resolution
- Cash Handling & POS Operations
- Data Entry & Client Records Management
- Workflow Efficiency & Team Coordination
- Time Management in High-Pressure Environments
- Tech Literacy (Microsoft Office, Google Suite)
Certification
- RSA, 01/24
- Food Handling Training, /01/23
- First Aid and CPR Training, 01/22
- Certificate III in Hospitality, 01/24
Timeline
Team Member
Grill'd
11.2023 - Current
Domestic Assistant
Parkglen Friendly Society
05.2022 - 05.2023
Crew Member
McDonald's Restaurant
04.2022 - Current
Bachelor of Information Technology - Information Technology
Deakin University
Diploma of Information Technology - Information Technology
Deakin College
High School Diploma - General Science
Ghana National College
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