Mariam Tsereteli
Sydney
Overview
6
6
years of professional experience
Work History
Food and Beverage Duty Manager
Novotel Sydney Darling Harbour
09.2023 - Current
- Rostering and managing a diverse team of 80+ staff
- Recruiting, onboarding and training new team members
- Managing daily operations across multiple F&B outlets
- Handling employee relations
- Conducting yearly performance reviews
- Overseeing events and large bookings
- Entrusted to process and credit ALL member points
- Resolving guest complaints efficiently
- Monitoring payroll in accordance to the budget
Food and Beverage Supervisor
Vibe Hotel Sydney
10.2022 - 09.2023
- Assisting in redesigning menus and updating beverage lists
- Planning operations to effectively cover needs while controlling costs and maximizing service
- Managing day to day processes to ensure smooth operations
- Ensuring all stock related processes are adhered to
- Facilitating all onboarding and ongoing training to ensure great service standards are met
- Assisting in all aspects of Conferences and Events
- Awarded Outstanding Emerging Leader - 2023 Hotel Winner
Front Office All Rounder
Pier One Sydney Harbour
03.2022 - 06.2022
- Ensuring a smooth check-in and check-out process
- Allocating the rooms in accordance to guests' preferences
- Preparing the list of amenities for arrival guests celebrating special occasions
- Upselling the hotel rooms at check-in or over the phone
- Ensuring Credit Limit reports & Marriott reward requirements are followed
- Addressing guests' service needs in a professional and timely manner
Reservations Sales Agent
Crowne Plaza Hunter Valley
03.2021 - 02.2022
- Maintaining accurate and concise records of all reservations
- Assisting with enquiries and bookings in a timely manner
- Resolving various issues and discrepancies
- Creating restaurant bookings using ResDiary system
- Processing amendments to reservations
- Handling billing information over the phone
- Preparing customer invoices, processing payments, refunds and cancellation requests
Food and Beverage Attendant
The Spicers Guesthouse • Eremo Restaurant
03.2021 - 01.2022
- Setting up the tables in accordance to the fine dining standards
- Engaging in suggestive selling and other sales techniques
- Providing wine service in a professional manner
- Using the Lightspeed system to process customer bills and orders
- Using the barista machine to prepare a variety of espresso coffees
- Monitoring dining room inventory and replenishing as necessary
Food and Beverage Attendant
The Anchorage Hotel • The Wild Herring Restaurant
08.2020 - 02.2021
- Hosting the desk and assigning tables
- Using SwiftPOS system to process customer orders and bills
- Following the sequence of fine dining service
- Suggesting wine pairings to go with specific menu items
- Taking room service orders as per requested
Food and Beverage Attendant
Sheraton Grand Sydney Hyde Park • Conservatory Bar
04.2019 - 08.2020
- Preparing a variety of cocktails and mocktails
- Explaining menu items and suggesting appropriate options for food allergy concerns
- Cashiering at the end of the shift and communicating with the relevant departments in case of variances
- Working with Micros POS system to place orders and manage bills
- Carrying out the stocktake procedure at the end of every month
Education
Bachelor of Business - International Hotel And Resort Management
Blue Mountains International Hotel School
Leura, NSW05.2021
Skills
- Micros POS
- SevenRooms
- OPERA PMS
- Lightspeed
- ResDiary
- SwiftPOS
References
Shaaban Hizain
Food and Beverage Manager At Vibe Hotel Sydney
T: 0403 583 287
E: shizain@vibehotels.com.au
Ozgur Sefkatli
Former Restaurant and Bar Manager At Sheraton Grand Sydney Hyde Park
The owner of Above Par, Izgara & Malika Bakehouse
T: 0432 403 782
E: ozgur.sefkatli@gmail.com
Timeline
Food and Beverage Duty Manager
Novotel Sydney Darling Harbour
09.2023 - Current
Food and Beverage Supervisor
Vibe Hotel Sydney
10.2022 - 09.2023
Front Office All Rounder
Pier One Sydney Harbour
03.2022 - 06.2022
Food and Beverage Attendant
The Spicers Guesthouse • Eremo Restaurant
03.2021 - 01.2022
Reservations Sales Agent
Crowne Plaza Hunter Valley
03.2021 - 02.2022
Food and Beverage Attendant
The Anchorage Hotel • The Wild Herring Restaurant
08.2020 - 02.2021
Food and Beverage Attendant
Sheraton Grand Sydney Hyde Park • Conservatory Bar
04.2019 - 08.2020
Bachelor of Business - International Hotel And Resort Management
Blue Mountains International Hotel School
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