Marian Calleja
Sydney ,NSW
Summary
Seasoned Assistant Store Manager at Woolworths Supermarket, adept in leading large teams to surpass customer service expectations and achieve a customer-first availability of over 90%. Expert in store operations and Woolworths' policies, with a talent for nurturing future leaders and implementing strategic improvements. Skilled in mental first aid
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Woolworths Supermarket
Multiple Locations
08.2016 - Current
- Support the Store Manager to lead and inspire a team of 140+ Team Members to deliver exceptional customer experience everyday
- Lead 42 Longlife team members to achieve a customer-first availability of over 90%.
- Lead and Support Online Team to achieve optimal order results of 80%+
- Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandising standards
- Complete regular 'What Good Looks Like' checks to ensure the store is compliant and legal.
- Maximise profit and minimise loss by and seeking achievable ways to reduce shrinkage, whilst maintaining policy, process and compliance
- Maintain ticketing standards to ensure mandatory requirements are meet.
- Support all company strategies and ways of working
- Train, motivate and nurture future talent.
Product Recall and Withdrawal Co-Ordinator Relief
Woolworths Group
Norwest Support Office
02.2016 - 08.2016
- Completing the end-to-end process of product recall and withdrawal, including liaising with suppliers, commercial teams, and state admin teams.ams
- managing and actioning claims
- general administration tasks as needed
Store Trading Manager
Woolworths
Mutiple Locations
09.2013 - 02.2016
- Support Store Manager in all areas of supermarket operations
- Work alongside Fresh Department Managers to deliver exceptional shopping experience
- Ensure and maintain food safety and compliance
Procedure and Support Specialist
Woolworths
Norwest Support Office
09.2012 - 08.2013
- Support and work alongside National Operations Team
- Liaise with Commercial and Sate Teams to implement procedures and communicate with store teams
- Follow up and respond to customer feedback and complaints
- Ensure timely action of Product Recalls and Withdrawals
Store Trading Manager
Woolworths
Mutiple Locations
01.2008 - 09.2012
- Support Store Manager in all areas of supermarket operations
- Work alongside Fresh Department Managers to deliver exceptional shopping experience
- Ensure and maintain food safety and compliance
Store Services Manger
Woolworths
Mutiple Locations
01.1999 - 01.2008
- Support Store Manger in all aspects of store operations
- Maintain and ensure compliance in areas of the supermarket
- Support and implement all Return To Work functions
- Train future Leaders in all areas of store services and compliance
- Assist stores in compliance and investigate poor audit results
General Merchandise Manager
Woolworths
Mutiple Locations
10.1995 - 01.1999
Education
Year 12 -
Condell Park High School
Condell Park, NSW1992
Skills
Customer Service
Store Operations
Strong Knowledge of Woolworths Company Policies and Processes
Mental First Aid
Return To Work Co-Ordinator
Education
Condell Park High School, NSW
Affiliations
- Reading and Writing
- Walking
- Collecting 80's memorobilla
Certification
- Certificate IV Retail
- Mental First Aid
- Return to Work Co-Ordinator
Languages
Maltese
Professional
References
References available upon request.
Timeline
Assistant Store Manager
Woolworths Supermarket
08.2016 - Current
Product Recall and Withdrawal Co-Ordinator Relief
Woolworths Group
02.2016 - 08.2016
Store Trading Manager
Woolworths
09.2013 - 02.2016
Procedure and Support Specialist
Woolworths
09.2012 - 08.2013
Store Trading Manager
Woolworths
01.2008 - 09.2012
Store Services Manger
Woolworths
01.1999 - 01.2008
General Merchandise Manager
Woolworths
10.1995 - 01.1999
Year 12 -
Condell Park High School
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