Marian Gomis
Geelong West,VIC
Summary
An adaptable, resourceful and enthusiastic person who has vast experience in Customer Service and Administration, in various industries with a proven track record in strong relationship building and client handling qualities. Highly organized with the ability to manage multiple projects and consistently meet deadlines. Sound understanding of Leadership and strategies, with experience in Retail and Banking and Social Services Industries. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from Leads, Managers ,co-workers and clients. Seeking a career growth. Extensive experience working in teams as a member and also as a team leader. Achieved leadership experience through working as a team leader at Coles Group and Merchant Bank of Sri Lanka.
Overview
17
17
years of professional experience
Work History
Associate -Lending
National Australia Bank
Melbourne , VIC
08.2023 - Current
- Owning complex customer requests and issues end to end
- Delivered first point of resolution for the customer in line with the operating procedures.
- Resolving complex complaints by being an expert in the customer complaints platform.
- Ensuring adherence to standard operating procedures (SOPs) by inputting the correct information for the customer in core NAB Systems and in line with team operating rhythm.
- Delivered a superior customer experience by ensuring the customer is kept up to date in the most appropriate channel.
- Productively manage risk, adhering to process and procedures pertinent to the role , and escalate event, issues or breaches as they are identified to people Leader with a proposed solution.
- Completion of any other administrative duties as required to ensure effectiveness of the team function.
- Positive contributions to the team, sharing knowledge and assisting colleagues as SME and supported the business with continuous improvement initiatives.
- Provided support and training of colleagues with lending services business.
- Prepared reports summarizing project status, challenges, and recommendations for improvement.
Advisor - Lending
National Australia Bank
Melbourne, Victoria
03.2022 - 07.2023
- Analyzing applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Assisting customers with loan applications and managing the lending process.
- Ensuring compliance with lending policies and procedures
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
- Managed pipeline for originated loans through closing and complete required management reports.
Store Manager
Coles Express
Anglesea, Victoria
05.2014 - 03.2022
- Organize all store operations and allocate responsibilities to personnel.
- Supervise and guide staff towards maximum performance.
- Prepare and control the store's budget aiming for minimum expenditure and efficiency.
- Monitor stock levels and purchases and ensure they stay within budget.
- Implemented succession planning by training and developing four associates into leadership positions.
- Plan and oversee in-store promotional events or displays.
- Processed daily paperwork, balanced register drawers, produced staff schedules.
- Prepare and control the store's budget aiming for minimum expenditure and efficiency Monitor stock levels and purchases.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Keep abreast of market trends to determine the need for improvements in the store
- Analyse sales and revenue reports and make forecasts.
- Ensure the store fulfils all legal health and safety guidelines.
- Successfully completed Store refresh and New Store open projects with in the company.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Accounts Clerk
Travel Zone Holidays
Blackburn, Victoria
03.2014 - 12.2015
- Managing MYOB database and back office as required.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Effectively contributing towards strategy developments Monitoring and communicating airline schedule changes and flight cancellations.
- Checking all manifests against information.
- Handling Bank Accounts.
- Managing call centre queries.
Staff Assistant/PA
Merchant Bank Of Sri Lanka
06.2008 - 03.2014
- Assisted Deputy General Manager in planning, designing and implementing an overall risk management process for the organization
- Answered Customer Calls
- Data Entry and Bank Reconciliations Risk assessment which involves analyzing risks as well as identifying, describing and estimating the risks affecting the business
- Risk evaluation – costs, legal requirements and environmental factors
- Risk reporting
- Carried out business continuity plans
- Correspond with the Board of Director
Education
Diploma - Banking And Finance
Institute Of Bankers of Sri Lanka
Certificate - Banking And Finance
Institute Of Bankers of Sri Lanka
Skills
- Store operations oversight
- Retail inventory management
- Sales professional
- Team-oriented
- Staff training and development
- Accurate cash handling
- Employee training
- Outstanding communication
- Cross-functional team
- Equifax Application
- Customer Relations
- Problem-Solving
- Attention to Detail
- Excellent Time Management
- Loan processing
- Compliance management
- Risk assessment
- Financial analysis
- Training development
- Effective communication
- Attention to detail
- Problem solving
- Data analysis
- Relationship building
- Analytical
- Remote office availability
- Troubleshooting
- Data entry
- Dependable and responsible
- Leadership
Hobbies
- Baking
- Exercising
- Reading
- Travelling
References
Referees Upon request. References
Timeline
Associate -Lending
National Australia Bank
08.2023 - Current
Advisor - Lending
National Australia Bank
03.2022 - 07.2023
Store Manager
Coles Express
05.2014 - 03.2022
Accounts Clerk
Travel Zone Holidays
03.2014 - 12.2015
Staff Assistant/PA
Merchant Bank Of Sri Lanka
06.2008 - 03.2014
Diploma - Banking And Finance
Institute Of Bankers of Sri Lanka
Certificate - Banking And Finance
Institute Of Bankers of Sri Lanka
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