Marian Metcalfe
Perth,WA
Summary
Proven Territory Manager with a successful 26 year background at Henry Schein, adept in territory expansion and customer relationship management. Excels in enhancing client satisfaction and retention through strategic account planning and effective issue resolution. Skilled in strong communication and understanding customer needs. sales presentations and multitasking, Consistent in driving sales growth and fostering long-term partnerships.
Overview
40
40
years of professional experience
Work History
Territory Manager - Sales and Service
Henry Schein
02.1998 - 10.2024
- Implemented solutions for addressing customer concerns and issues increasing overall client satisfaction.
- Facilitated communication between Sales, Customer Service, Technical support, Equipment Service and Logistics teams, ensuring seamless service delivery to customers.
- Providing exceptional product knowledge and technical support to keep customers informed about new and current products.
- Analyzed sales data to identify patterns and trends and to increase sales in line with MBO strategies, as needed.
- A proven track record as a Territory Manager in device/consumables
- Developed comprehensive account plans for clients, leading to improved retention rates and long-term partnerships.
- Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended trade shows and industry events to promote company products and services.
Clinical Dental Assistant
AM Dental Care
12.1989 - 02.1998
- Provided chairside assistance during dental examinations, anticipating dentist''s needs while prioritizing patient comfort.
- Provided assistance during emergency situations within the clinical setting by promptly responding.
- Managed patient records with accuracy, adhering to ADA guidelines for privacy and security.
- Prepared custom trays for various procedures such as impressions or crowns fabrication.
- Improved patient comfort by providing thorough explanations of dental procedures and answering questions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Stock Control and purchasing
- Reception Duties
- Practice Statement reconciliation and Supplier payments
Education
Dental Clinic Assisting - Dental Assisting
Perth Technical College
Perth WASkills
Sales Presentations
Technical understanding
Competitor Analysis
Territory expansion
Multitasking
Issue Resolution
Goals and performance
Business development and planning
Customer Relationship Management
Territory Management
CRM Software (Sales Force)
Travel, Golf, Reading and enjoying Fine food, wine and spending time with family and friends
My mantra is "Every month do something you have never done and go somewhere you have never been"
Timeline
Territory Manager - Sales and Service
Henry Schein
02.1998 - 10.2024
Clinical Dental Assistant
AM Dental Care
12.1989 - 02.1998
Dental Clinic Assisting - Dental Assisting
Perth Technical College
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