Marian Mikhael
Penshurst,Australia
Summary
Well-presented and highly professional, I strive to deliver the highest level of customer service to my clients. I am bilingual, having completed much of my studies in English. I enjoy learning new skills, working in teams and multi-tasking. I hold Australian citizenship.
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant/Project Support Officer
CONSAT TELEMATiCS PTY LTD
10.2022 - Current
- Provide daily support to project teams, coordinating with product specialists and engineers as directed by management.
- Collect and analyse project data, reporting on outcomes to ensure projects are progressing according to schedule and advising on strategy
- Coordinate site audits, personally attending sites to audit operating environments, inspect machinery, and identify required parts.
- Work closely with the R&D team to improve existing products and develop new solutions, ensuring industry-leading safety, speed, performance, and productivity.
- Respond to inquiries and resolve problems concerning programs, projects, and services provided, including providing product support and on-site post-sale service.
- Create and update workflows to streamline project processes and ensure efficient delivery of projects.
- Prepare and review submissions and reports concerning the company’s activities, including cost control, reporting and risk analysis
- Provide specific administrative assistance as required to support project execution and completion
- Lead and mentor small project services team
Client services officer
Financial Clarity
10.2019 - 09.2020
- Diary management, organising events, delivery and cut-off times, taking minutes, preparing agendas and follow-up action items, administrative duties, including collating reports, organising travel arrangements, processing invoices and reconciliation of credit card expenses and payments, deal with sensitive and confidential information, build trusting relationships with colleagues and work effectively with other departments
Client Services Officer/Office Manager
Koda Capital Pty Ltd
12.2015 - 10.2018
- Provide support to Financial Advisers, processing and completing applications & forms, maintain client records via Xplan, liaising with clients and responding to their administrational enquiries, utilize effective problem solving and time management skills in client service operations, provide trainings to less experienced staff, welcoming visitors in person or over the phone, coordinate and maintain all the meeting rooms and catering needs, mail collection, minute taking and setting up meeting rooms, maintaining office, Staff Kitchen and stationery supplies, coordination of travel arrangements, maintains safe and clean reception area by complying with procedures, rules, and regulations, assisting the team with any ad-hoc administrative requests when required
Branch Services Associate
HSBC Bank
07.2011 - 08.2015
- Deliver the highest standard of personalised Teller service to the Bank's Personal Banking customers and cross-sell the bank's products and services whenever appropriate, establish and maintain optimum lines of delivery of PINs and cheque books to customers and minimize customer queuing time, maintain excellent customer relations by giving excellent customer service, scrutinize and process cash transactions to the highest quality and in accordance to the Cash Handling Procedure, execute all Inward Clearing related transactions for Branch Walk in customers in line with set procedures, process Demand Draft, Cashier Order and Telegraphic Transfer applications and house cheques in line with set procedures, work as an effective team member - i.e
- Assisting other team members when required, taking on additional duties, covering for unavailable staff members, and delivering training to new Tellers, maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators, maintain quality standards by completing regular online training
Executive Assistant to the General Manager of Personal Financial Services
HSBC Bank
05.2010 - 07.2011
- Provide personal and administrative assistance to the General Manager including coordinating all travel arrangements, maintaining the GMs calendar, organising entertainment and accommodation for company visitors, managing the GM's expense report, prepare correspondence, reports, and materials for publications and presentations, setup and coordinate meetings and conferences, including creating, transcribing and distributing meeting agendas, client liaisons - answering the telephones and handling calls appropriately, meeting and greeting clients and visitors, perform general clerical duties - including, but not limited to: photocopying, faxing, mailing, filing, maintenance of office supplies, and maintaining both electronic and paper-based filing systems, coordinate project-based work
Administrative Assistant & Receptionist
Sabic Egypt for petrochemicals
10.2009 - 04.2010
- Provide general administrative support to ensure that municipal operations are maintained, type correspondence, reports and other documents, maintain office files, open and distribute the mail, coordinate repairs to office equipment, maintain confidential records and files, maintain records of decisions, research and assist with the preparation of motions, policies and procedures, review and edit reports to the Board, prepare documents and reports on the computer, prepare agendas for Board meeting, provide receptionist duties such as meeting and greeting visitors and managing all incoming calls
International Account Advisor
Vodafone International Services
11.2008 - 08.2009
- Work as part of a team to ensure offering world-class customer service at all times, act as a frontline interface with customers of Vodafone companies worldwide, respond to customers over the phone and resolving their inquiries efficiently and effectively, handle incoming technical, billing, and charging queries and problems, ensure service level agreements are met and maintained, mentor and support new employees, working collaboratively as a team
Education
High School
Bachelor of Arts Degree - English literature with good grades
Ain Shams University
01.2008
Skills
- Remote Conferencing
- Computer Skills
- Schedule Maintenance
- Attendance record management
- Research
- Presentation Design
- Writing reports
- Customer Service
Languages
Bilingual English-Arabic
Good knowledge of French
Interests And Personal Experience
- Youth Team leader
- Soccer
- Swimming
- Reading and researching
Professional References
available upon request
Training Courses And Skills
- A fundamental knowledge of financial advice process, markets and industry
- Mastering financial related software (X-PLAN, PowerWRAP, Veda Check and M2)
- Operations Support and Unitellers Accreditation
- Presentation Skills
- How to Handle Difficult Customers
- Professional Business Writing
- High attention to detail
- Works well under pressure
- Works well as a team player
- Strong computer skills including MS Project, MS Office 2010, Adobe, PowerPoint
- Competent typing skills
References
- Ahmed Asaad, Asaad.ahmed@gmail.com
- Friend, 0413060580
- Marina Boulos, Marina.a.doss@gmail.com, 0410103725
Timeline
Office Administrative Assistant/Project Support Officer
CONSAT TELEMATiCS PTY LTD
10.2022 - Current
Client services officer
Financial Clarity
10.2019 - 09.2020
Client Services Officer/Office Manager
Koda Capital Pty Ltd
12.2015 - 10.2018
Branch Services Associate
HSBC Bank
07.2011 - 08.2015
Executive Assistant to the General Manager of Personal Financial Services
HSBC Bank
05.2010 - 07.2011
Administrative Assistant & Receptionist
Sabic Egypt for petrochemicals
10.2009 - 04.2010
International Account Advisor
Vodafone International Services
11.2008 - 08.2009
High School
Bachelor of Arts Degree - English literature with good grades
Ain Shams University
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