Marian Ong
Waikiki,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Student support worker
Rockingham Nursing Home
03.2024 - 04.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Support worker
Home Care Assistance
10.2023 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness keeping clients in their own home
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Administrative Assistant
Sino-Brazil Trading Company - Hong Kong
01.2013 - 01.2023
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Data input and email updates with suppliers and clients
- Liaised with clients and helped them with international importation process
- Accompanied clients to international fairs organizing their itineraries, meetings, assisting clients with communication, logistics
Office manager
Versattio LTDA
01.2002 - 01.2012
- Arranged all merchandise stock, invoices and government licenses
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Helped organize internal work flow and manage staff, shifts and problem solving
- Helped with marketing, social media, holiday events.
Education
CeHC33015- Certificate 3 in Individual Support-Ageing -
Sero Institute
Bayswater, WA03.2024
Diploma of counselling -
Australian Institute of Professional Counsellors (AIPC)
Parramatta, NSWLLM (Masters Degree) in U.S. Legal Studies -
University of California – Hastings College of the Law
San Francisco, CABachelor of Laws -
Law School of Pontifícia Universidade Católica de São Paulo (Pontifical Catholic University of São Paulo)
São Paulo, BrazilSkills
- Computer Skills (Microsoft Office Suite), open to training in specialised apps/software
- Office Administration
- Operational Support
- Strong Problem Solver
- Customer Relations
- Scheduling and calendar management
- Contract Negotiations
- Verbal Communication
Languages
Fluent English
Native or Bilingual
Fluent Portuguese (Brazil)
Native or Bilingual
Conversational Bahasa Indonesia
Limited Working
Basic Chinese (mandarin)
Limited Working
Certification
§ Australian permanent resident- full work rights
§ Reliable car with complete insurance and WA driver’s license
§ Working with children check/WWCC card no. 4237660 (valid until Feb/2027)
§ National Criminal Record certificate (Feb/2024)
§ Immunisation updated (COVID and influenza -Feb/2024)
Additional Information
My oral and written English is proficient which is helpful with written communication and customer service. I'm a team player looking for a permanent position with the opportunity to advance my career within the organization. I'm quick in a fast paced environment and enjoy problem solving and organizing. Thank you for your time and opportunity.
Timeline
Student support worker
Rockingham Nursing Home
03.2024 - 04.2024
Support worker
Home Care Assistance
10.2023 - 02.2024
Administrative Assistant
Sino-Brazil Trading Company - Hong Kong
01.2013 - 01.2023
Office manager
Versattio LTDA
01.2002 - 01.2012
CeHC33015- Certificate 3 in Individual Support-Ageing -
Sero Institute
Diploma of counselling -
Australian Institute of Professional Counsellors (AIPC)
LLM (Masters Degree) in U.S. Legal Studies -
University of California – Hastings College of the Law
Bachelor of Laws -
Law School of Pontifícia Universidade Católica de São Paulo (Pontifical Catholic University of São Paulo)
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